Import VIP - Account Specialist

MSC Mediterranean Shipping Company • Miami, FL

7d • Onsite

About The Position

The Import VIP Account Specialist is the client’s advocate within MSC and the primary point of contact for VIP customers. The role delivers customer service across diverse communication channels and maintains positive relationships with customers and third-party logistics providers, such as brokers and forwarders, to maximize customer satisfaction and loyalty to MSC.

This position works on-site in the office five days per week, Monday through Friday. Fully remote or hybrid work is not available, except when off-site duties are required. The role requires authorization to work in the United States.

Requirements

• Bachelor’s degree preferred or equivalent experience in a similar role, such as supply chain, transportation, shipping, logistics, freight forwarding, or customer service.
• Advanced English proficiency.
• Strong attention to detail.
• Organized, efficient, and able to manage time effectively.
• Strong customer service mindset; focused and responsive.
• Ability to work under tight deadlines.
• Strong team-player abilities.
• Knowledge of MS Excel and ability to learn new software.
• Fundamental knowledge of MSC systems, such as Link and terminal websites.
• Intermediate knowledge of customs and shipping regulations.
• Authorization to work in the U.S.
• Ability to commute to the designated office location.
• Ability to lift up to 15 pounds at a time.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Serve as the first point of contact at MSC for VIP customers.
• Monitor and report on incoming cargo for qualifying VIP clients daily.
• Identify and anticipate customer needs.
• Cultivate and manage relationships with participating accounts through a high level of customer service.
• Follow company policies and procedures.
• Resolve customer inquiries in a timely manner.
• Monitor account performance and identify and report trends to management.
• Establish relationships with Sales, Trades, Bids, SVC, and Intermodal departments to develop successful partnerships.
• Perform other duties as assigned.

Benefits

• Health, prescription, dental, and vision insurance.
• Life insurance with a one-time annual salary benefit up to $50,000.
• Long-term disability benefits.
• Flexible Spending Accounts for health, dependent care, and transit/parking.
• Supplemental life, accident, critical illness, and hospital indemnity plans.
• Short-term disability insurance, effective day one.
• 401(k) plan with a 3% Safe Harbor contribution and an option for an additional 3% employer match.
• Wellness program initiatives.
• Corporate partner discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed