VIP Support Manager

GoMining

2d • Remote

About The Position

GoMining is hiring a VIP Support Manager to manage a portfolio of high-value clients and serve as their primary point of contact. The role focuses on resolving client requests quickly and professionally, building long-term, trust-based relationships, and providing a premium client experience. The manager will also identify relevant opportunities to introduce clients to additional GoMining products and earn uncapped sales commission.

Requirements

• At least 2 years of experience in customer support, client service, or account management; experience with VIP or high-value clients is preferred, and crypto, fintech, or IT experience is a plus.
• Excellent communication skills, diplomacy, and a strong client-oriented mindset.
• English proficiency at B2 or higher, both written and spoken.
• Understanding of crypto, DeFi, NFTs, and mining, or readiness to learn quickly.
• Experience with CRM systems and analytics tools.
• Ability to work in a fast-paced environment, handle several clients in parallel, and remain proactive.
• Basic sales and negotiation skills, and comfort offering products to clients.

Nice To Haves

• Experience working with VIP clients or high-net-worth investors.
• Sales or upselling experience.
• Russian language skills.
• Knowledge of additional languages such as German, French, or Spanish.
• Experience in crypto exchanges, payment systems, or DeFi products.

Responsibilities

• Provide premium support to VIP clients and resolve requests professionally and promptly through chat, messengers, email, and calls.
• Manage a portfolio of clients, build trust, understand their needs and goals, and maintain regular contact.
• Track client requests through to resolution and maintain high client satisfaction.
• Keep the CRM up to date by recording interactions, requests, and deals.
• Analyze client behavior and suggest ways to increase engagement and lifetime value.
• Identify upselling and cross-selling opportunities and offer relevant GoMining products, such as digital miners, hashrate, and tokens.
• Work with marketing, product, and development teams to share client feedback and improve the VIP experience.

Benefits

• Fixed salary plus uncapped commission on sales to assigned clients.
• Corporate digital miners through a loyalty program, providing an opportunity to earn passive income without investment.
• Learning support, including courses, English classes, and conferences, with reimbursement of up to 100%.
• Remote work and flexible hours.
• Up to 28 vacation days, up to 15 sick days, and local holidays.
• Company-sponsored team retreats at a villa in Turkey.
• Employee of the Month award, team events with prizes, and structured performance reviews.
• Opportunities for career growth into expert or top-management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed