VIP Hotel Operations Manager - Full Time (Caesars Palace LV)
About The Position
The VIP Hotel Operations Manager manages daily operations across Front Desk, VIP, and Front Services areas, ensuring departmental, property, and corporate standards and strategic objectives are met. The role contributes to total service, revenue management, expense control, and employee engagement. The manager supports departmental operations and strategic plans; monitors budgets, operations, marketing strategies, and profitability; and oversees guest-service delivery and measurement. The position also contributes to evaluating and implementing new products, services, technologies, and processes. It involves creating a supportive team environment and overseeing hiring, training, scheduling, employee performance, compliance, and succession planning. The role monitors room inventory and readiness, resolves guest complaints, responds to unusual events and emergencies, and informs senior hotel management of issues requiring attention. It coordinates room projects with Housekeeping and Engineering, maintains lobby and public-area appearance, supports Bell Desk and Valet concerns, and manages Front Desk operations manually during system downtime. Additional duties include payroll and recruiting-system functions, employee training compliance, room inspections for health concerns, coaching and discipline, and incentives for monthly goals.
Requirements
- Bachelor’s degree in Hotel Management or a related field, or equivalent education and experience.
- At least 3 years of guest-service experience at a major hotel or resort complex.
- At least 2 years of supervisory experience at a major hotel or resort complex.
- Excellent customer-service skills.
- Ability to lead and mentor a team.
- Interpersonal skills to deal effectively with business contacts.
- Professional appearance and demeanor.
- Ability to work varied shifts, including weekends and holidays.
- High school diploma or equivalent.
- Ability to communicate effectively in English, both orally and in writing.
Responsibilities
- Support departmental operational functions in alignment with the department, division, and property strategic plans and vision.
- Help monitor fiscal budgets, assigned department operations, and marketing strategies to achieve short- and long-term profitability.
- Manage and measure guest-service delivery in line with company service standards and brand attributes.
- Contribute to the research, development, evaluation, and implementation of new products, services, technology, and processes.
- Promote teamwork, feedback, recognition, mutual respect, employee satisfaction, quality hiring, training, and succession planning while ensuring compliance with company policies, legal requirements, and collective bargaining agreements.
- Monitor daily room counts, clean-room availability, remaining inventory, and planning based on arrivals and departures.
- Ensure guest complaint-resolution procedures are implemented in keeping with the property’s service philosophy.
- Complete and review employee schedules and coordinate with Front Desk management to balance employee needs and work demands.
- Respond to unusual events or circumstances requiring mid-level management attention and inform senior hotel management of situations requiring attention.
- Assist the Assistant Director with assigned tasks.
- Respond to emergencies and Security-related accidents or evictions.
- Coordinate hotel projects with Housekeeping and Engineering, including placing rooms out of service for work.
- Maintain guest arrival and departure lines and the overall appearance of the lobby.
- Complete payroll-related functions in Oracle and recruiting systems, check employee swipes, and issue upsell commission payments.
- Conduct hiring activities, including scheduling and conducting interviews, issuing offers, and scheduling property orientation.
- Work with Human Resources to ensure staff complete service and regulatory courses in Insider Education and remain compliant.
- Maintain exceptional appearance conditions in public areas, casino areas, guest rooms, and front areas.
- Address Bell Desk and Valet concerns as needed.
- Manage Front Desk operations through manual processes during system downtime.
- Inspect rooms reporting health-related concerns.
- Issue discipline and provide follow-up coaching.
- Provide incentives to help employees reach monthly goals.
- Perform other job-related duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
