VIP Corporate Receptionist

Compass Group•New York, NY

20h•Onsite

About The Position

Rapport, a specialized division of FLIK Hospitality Group, focuses on all aspects of guest and employee services, meeting and event planning, and conference center management. Distinct from recruitment agencies, Rapport does not engage in temporary contracts, committing instead to fostering long-term career development for its ambassadors. They invest in their ambassadors through individual training and development programs, encouraging continuous growth and providing skills for career advancement. Becoming a Rapport ambassador means joining a global community, collaborating with diverse talents, and experiencing a workplace culture that extends beyond local boundaries, offering a meaningful career. The VIP Corporate Receptionist provides an elevated level of service to VIP visitors, aiming to create a unique and highly positive impression. This role specifically entails the escort of high-level visitors from the ground lobby to conference rooms and meeting spaces.

Requirements

Must have experience in client facing roles

Nice To Haves

Associates degree or equivalent professional VIP client facing work experience
Possess very strong interpersonal relationship skills
Possess excellent writing, verbal, and public speaking skills
Experience with high profile clientele
Experience in customer service. Experience in a lead customer service or supervisory capacity preferred
Ability to communicate well and guide a team
Strong computer skills and knowledge of office technology/equipment
Punctual, dependable, and dedicated to achieving excellence
Experience in 5 star hotels or luxury retail

Responsibilities

Responsible for proper entry and escort of high-profile VIP visitors
Motivates and sets the tone for staff by demonstrating a pleasant, engaging, customer oriented attitude
Ensure the highest level of hospitality and service is provided to VIP guests
Verify visitor identity prior to arrival and create photo bios for the visitors
Track and manage incoming VIP visitors
Manage closely all activity in the internal visitor process. Must be knowledgeable on all daily meetings and up to the minute changes
Act as first point of contact for all activities and emergencies, always remaining alert.
Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
Answer global switchboard calls, direct calls, and manage message receipt and delivery
Handling on-floor conference room activities, both visually and by means of the reservation system, being aware of meeting start/end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.