Corporate Receptionist

Starkey•Eden Prairie, MN

3d•Onsite

About The Position

A Corporate Receptionist is the voice of Starkey, serving customers by providing the “Human Touch” of answering every call and greeting campus guests in a professional, friendly and efficient manner. The team will act as a support system for internal and external customers. Company knowledge is key to executing this goal and directing the customer accurately and efficiently. Responsible for upholding the values and culture of the department through positivity and teamwork. The team serves customers with passion, purpose and excellence while adhering to company policies and procedures. This position is based at Starkey's Global Headquarters in Eden Prairie, MN. At Starkey, the company is in the business of connecting people and changing lives, being a world leader in the manufacturing and delivering of advanced hearing solutions. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.

Requirements

High School Degree or equivalent required
Minimum 1 year of receptionist/customer service experience desired
Strong computer foundation with ability to multi-task between numerous applications
Previous experience where attention to detail is necessary for job success
Excellent communication skills and ability to resolve conflict
Proven record of exceeding customer’s expectations in a fast-paced environment
Some Microsoft Office 365 knowledge

Responsibilities

Transfer calls to internal teams and employees
Check in and provide badges for visitors
Direct visitors to the correct location/building
Provide information and support to internal employees
Occasional misc. tasks to support internal teams
Perform consistently in measured core areas
Support department service level goals
Ensure quality and accuracy in work
Above and beyond service to internal and external customers
Support our Starkey Mission and Customer Service Core Values
Adhere to and support our policies, procedures and work requirements
Adhere to and support the guidelines outlined in our Employee Guidelines and Market Development Handbook
Play an active role in developing professionally
Other duties/responsibilities as assigned