Corporate Receptionist

Starkey Canada • Eden Prairie, MN

9h • Onsite

About The Position

A Corporate Receptionist is the voice of Starkey, serving customers by providing the “Human Touch” of answering every call and greeting campus guests in a professional, friendly and efficient manner. The team acts as a support system for internal and external customers, with company knowledge being key to accurate and efficient customer direction. The role is responsible for upholding department values and culture through positivity and teamwork, serving customers with passion, purpose, and excellence while adhering to company policies and procedures. This position is based at Starkey's Global Headquarters in Eden Prairie, MN, with hours of 10:30am-7pm M-F. Starkey, founded in 1967, is a world leader in manufacturing and delivering advanced hearing solutions, known for its innovative design, development, and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities, and does business in more than 100 markets worldwide.

Requirements

• High School Degree or equivalent required
• Minimum 1 year of receptionist/customer service experience desired
• Strong computer foundation with ability to multi-task between numerous applications
• Previous experience where attention to detail is necessary for job success
• Excellent communication skills and ability to resolve conflict
• Proven record of exceeding customer’s expectations in a fast-paced environment
• Some Microsoft Office 365 knowledge

Responsibilities

• Transfer calls to internal teams and employees
• Check in and provide badges for visitors
• Direct visitors to the correct location/building
• Provide information and support to internal employees
• Occasional misc. tasks to support internal teams
• Perform consistently in measured core areas
• Support department service level goals
• Ensure quality and accuracy in work
• Above and beyond service to internal and external customers
• Support our Starkey Mission and Customer Service Core Values
• Adhere to and support our policies, procedures and work requirements
• Adhere to and support the guidelines outlined in our Employee Guidelines and Market Development Handbook
• Play an active role in developing professionally
• Other duties/responsibilities as assigned

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• short-term disability insurance
• long-term disability insurance
• employee assistance program
• hearing aid benefits
• PTO
• paid holidays annually
• floater days annually
• volunteer service day annually
• paid paternity leave
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees