LEGOLAND California VIP Birthday Party Host

LEGOLAND Parks•Carlsbad, CA

9d•Onsite

About The Position

The VIP Birthday Host works with the VIP Experiences team and other areas of the Commercial team to deliver high-quality service and memorable experiences for guests at LEGOLAND California Resort. The role includes guest interaction, hosting events, assisting with VIP builds, and using LEGO creativity to bring experiences to life. Hosts may check in guests for VIP Experience builds, assist with builds, host birthday parties, help set up and break down corporate events, and support other commercial duties as needed. The VIP Birthday Host acts as an ambassador of knowledge, creativity, and fun. The position supports guest flow and safety at experiences and events, engages guests in specialized experiences, and represents the resort in accordance with its Guest Obsession program and strategy. Hosts are expected to maintain knowledge of LEGO models, attractions, and resort experiences; build relationships with VIP groups; and use resort and LEGO knowledge to create engaging experiences. The role may also involve cross-training in Admissions and Guest Services and providing support in other areas of the VIP Experience or Commercial department. The work takes place in various indoor and outdoor locations with varying temperatures and floor surfaces, including exposure to wet or humid conditions. The position involves prolonged and intermittent standing and walking, moving tables, chairs, and educational supplies, and lifting up to 40 pounds. The posting also identifies fine motor skills, visual acuity, and hearing sufficient to communicate in environments with background noise as physical requirements.

Requirements

Must be at least 18 years old.
At least one year of previous guest-service experience; equivalent experience will be considered.
Experience in a guest-focused role and enjoyment of working directly with guests.
Ability to execute tasks in an orderly and timely manner, set workload goals, work independently, and stay self-motivated.
Extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments, or the ability to learn a large amount of information quickly.
Ability to facilitate workshops for groups of 15 or more people.
Ability to deliver information and interact with guests conversationally.
Ability to work well under pressure while providing outstanding service without compromising safety.
Excellent, professional verbal and written communication skills for communicating with guests and colleagues.
Willingness to work flexible hours, including evenings and weekends, to support park operations, and to travel to and from the resort for shifts that may occur at unsociable hours.
Fine motor skills sufficient to move tables, chairs, and other educational supplies as needed.
Ability to stand and walk intermittently and for prolonged periods, and to lift more than 40 pounds.
Visual acuity sufficient to read detailed material and hearing sufficient to communicate in environments with background noise.

Responsibilities

Provide memorable guest service while supporting guest flow and safety at experiences and events.
Engage and energize guests during specialized experiences.
Represent the resort by meeting or exceeding guest service expectations under the Guest Obsession program.
Collaborate with the Guest Excellence team to create memorable experiences aligned with the Guest Obsession strategy.
Keep current on LEGO models, attractions, and resort experiences for use in VIP tours and communication with hosts.
Build relationships quickly with VIP groups and tailor experiences to group members.
Use knowledge of LEGOLAND California Resort and LEGO, along with creativity, to deliver fun and engaging guest experiences.
Check in guests for VIP Experience builds and assist as a build assistant.
Host LEGOLAND California birthday parties.
Assist with set-up and breakdown of corporate events.
Cross-train in Admissions and Guest Services.
Support other duties and areas of the VIP Experience or Commercial department as required.
Help facilitate workshops for groups of 15 or more people.
Follow applicable health, safety, and security policies and safe working practices.