VIP Assistant

ASM Global•Grand Rapids, MI

1d•Onsite

About The Position

Ensuring smooth operation of VIP activations, such as early entries, VIP lounges, and other tour auxiliary activities. Greeting and assisting guests, checking tickets and maintaining a safe and enjoyable environment. Distributing credentials and merchandise. Troubleshooting ticketing issues.

Requirements

Must be 18 years of age or older.
High School degree or equivalent is required.
Strong customer service skills.
Experience in handling conflict in a friendly and effective manner.
Ability to read and understand English.
Effective communication skills.
Ability to follow directions and effectively perform the work.
Must be able to stand and walk for long periods at a time.
Must be able to work outdoors.

Responsibilities

Enthusiastically greet guests and provide event and venue information.
Escort guests to their VIP areas, frequently when the venue is busy.
Ensure VIP package integrity is withheld, and general admission guests are not using activations.
Proactively approach guests that may have a question, difficulty, or complaint.
Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
Set up and tear down VIP activations.
Remain calm and direct guests to the designated area of safety in the event of an emergency.
Remain calm in the presence of artists and touring personnel.
Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management.
Other duties and unexpected needs as assigned by tour and venue management.