VIP Host

Chief's on Broadway•Nashville, TN

4d•Onsite

About The Position

The VIP Host is the first impression for our guests by welcoming them into Chief's and introducing them to the experience. The VIP Host, at all times, is an example of hospitality and service while assuming full responsibility for supporting the guest experience, maintenance, cleanliness and organization of the venue.

Requirements

Prior hosting experience in a nightclub setting
Proven ability to work in a high-volume, fast paced restaurant, live music venue or similar environment preferred
Proven ability to work in a fast-paced, results- oriented, restaurant/bar/venue environment
Exceptional guest service and hospitality skills
Strong organizational skills, attention to detail, and work ethic
Excellent interpersonal skills; able to work both as a team and independently
Ability to take direction, and communicate effectively and professionally
Ability to work a flexible schedule including days, nights, weekends and holidays

Responsibilities

Welcome guests to the venue
Support guests with providing directions to different levels
Check-in and seating guests for the restaurant
Using the reservation system to check-in and seat guests for the restaurant
Using an in-depth knowledge of programming throughout the venue to answer questions
Check-in guests for VIP experiences
Follow all Steps of Service and brand standards
Create a hospitable, welcoming, and memorable experience for all guests
Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
Ensure par levels for all supplies including proper containers for both food and beverage service
Attend trainings as mandated by the Leadership team
Maintain a well-groomed, professional, and polished appearance
Keep working knowledge of Chief's brand, history, culture, and programming
Navigate venue conditions, including tight spaces, dark rooms, and loud environment
Ensure all spaces are set according to plans
Maintain daily inventories of all menus and music collateral throughout the venue
Maintain an organized and clean workspace
Ensure that work areas are properly supplied for operational success
Maintain positive guest engagement and create memorable experiences
Take initiative, follow-through on requests until completion, and utilize a keen attention to detail
Perform other related duties as assigned by the Leadership team