VIP Host
WeTheHobby•Rochester, NY
•$67,000 - $107,000•Onsite
About The Position
We are a team of energetic, motivated and engaging VIP professionals that are focused on raising the bar in sports, cards and entertainment. We are looking to hire a VIP Host with a passion for top-notch customer service that can manage and build a portfolio of VIP customers. The VIP Host will report directly to our Senior Manager of VIP Programs. This role is ideally on-site at our innovative sports card store in Neighborhood of the Arts in Rochester, NY. Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.
Requirements
- Desired experience in high-end customer service or hospitality field preferred.
- Experience with VIP customers
- Excellent verbal and written communication skills and exceptional attention to details with customers via phone/text/email.
- Strong interpersonal skills with a focus on building and cultivating relationships
- Experience with conflict management and resolution
- Attentive and strong multi-tasking capabilities
- A team player that fosters trust and integrity through communication
- Bachelor’s Degree, ideally with a focus in business, sales or marketing
- Willing and able to work non-traditional business hours (nighttime/weekends)
- Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly
Responsibilities
- Build and nurture a portfolio of VIP customers and develop relationships with those customers with a focus on retention, enhancing service, and proactive communication
- Regularly connect with VIP customers to evaluate and identify opportunities to increase engagement and lifetime value
- In conjunction with VIP Leadership team, support build-out of our CRM and our structured PANTHEON CLUB VIP program
- Become a brand and product expert to expand trust and build relationships with customers
- Provide detailed reports and recommendations on your VIP customer portfolio to Operations, Marketing, and Leadership to improve products, events, and promotions
- Help plan, attend, and host VIP customer events
- Occasional travel to local or national conferences, VIP events, meetings, and other types of activities
- Partner cross-functionally to ensure smooth onboarding and alignment with brand tone
Benefits
- Comprehensive health insurance
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
