VIP Host
About The Position
US Concerts is seeking a VIP Host to drive a premium hospitality experience while supporting our Premium Suite/Box pre-order program. Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
Requirements
- Must be at least 18 years old
- Be willing to work hours that vary according to the event schedule
- Able to work at a fast pace
- Organization and effective communication skills required
- Must have experience with a point of sale
- Customer service experience
Nice To Haves
- F&B Hospitality experience is preferred
Responsibilities
- Maintain a friendly, positive attitude and a professional demeanor at all times.
- Fulfill opening and closing duties as dictated by management.
- Organize and accurately place orders into the POS system for all suite orders to ensure proper delivery of orders.
- Effectively communicate with Premium Director and the Premium Sales Team to ensure all applicable information is conveyed.
- Serve as an additional contact for Premium suite and box holders, supporting the Premium Sales Team.
- Promote the Premium Suite pre-order program and encourage guests to place orders in advance of each event.
- Proactively recommend and upsell food and beverage offerings that enhance the guest experience and increase sales.
- Work as a team with fellow associates and other service departments within the venue.
- Assist with specialized menu design, layouts, and menu development.
- Maintaining suite holder portfolio.
- Maintaining suites POS System data.
- Assisting with suite operations as needed.
- Ensures all payments are received and responsible for reaching out to guests with outstanding balances.
- Be knowledgeable about the product and confidently answer questions about the products.
- Contact new and existing customers to discuss needs.
- Emphasize the features of products to highlight how they provide an elevated and premium experience.
- Build positive relationships with guests to encourage repeat pre-orders throughout the season.
- Track pre-order sales and assist with reporting to support venue goals.
- Collaborate with colleagues in many different sectors (sponsorship, special events, etc.).
Benefits
- Encourage you to develop your professional and personal aspirations
- Enjoy new experiences
- Learn from the talented people you will be working with
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
