VIP Host
The h.wood Group•Santa Monica, CA
•Onsite
About The Position
The VIP Host is a key and important position for the success of the guest experience. They will serve as a resource of information for VIP clients regarding their experience within the venue. The ideal candidate will have previous experience in selling to high-end VIP clients with a flexible schedule. We ask for a willingness to receive and offer direction, be solutions oriented, and encourage a hospitality driven environment.
Requirements
- Minimum 1 year experience as a VIP host in a high-volume, nightlife setting.
- Must be 21+ years of age.
- Must be authorized to work in the United States.
- Must be able to stand during entire shifts, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.
- Must be able to be in a fast-paced environment that is often loud and stressful.
- Must be reliable, responsible, and trustworthy.
- Must be able to maintain a professional demeanor in a fast-paced environment.
Nice To Haves
- Previous experience in selling to high-end VIP clients
- Flexible schedule
Responsibilities
- Greet and escort guests to tables in a gracious and professional manner.
- Create a professional, upscale, and welcoming environment for all VIP guests.
- Establish relationships with VIP guests to ensure an exemplary experience.
- Control the flow of guests coming into the venue.
- Oversee reservations and pre-assign seating when necessary.
- Anticipate guest needs and respond appropriately with a sense of urgency.
- Maintain a proactive approach to solving guest queries.
- Answer phone calls and direct them to the appropriate department.
- Complete any assigned opening, side work, and closing duties.
- Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
- Follow all safe food and alcohol handling procedures in accordance with state law.
- Communicate with management regarding special orders and requests.
- Ensure lost items are returned to management.
- Act as a brand ambassador for the company.
Benefits
- Company Dining Discounts
- Vision and Dental with company contribution offered the first of the month after 60 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
