VIP Service Assistant

Chief's on Broadway•Nashville, TN

8d•Onsite

About The Position

The VIP Server Assistant is responsible for assisting the VIP Server/ Marketing Model while providing superior customer service, serving beverages, food and amenities in all areas of the venue. All duties and assignments are to be performed according to departmental and Palm Tree Crew brand standards. Job Duties: Assisting VIP Server / Marketing Model with serving beverages and food to guests Transporting trays and serving food and beverages in all nightclub areas Maintain a clean and hygienic workstation in accordance with regulatory standards Responsible for practicing, supporting and promoting the Company Service Standards Responsible for the daily set up of the venue and service areas before the doors open Responsible for the daily breakdown of the venue and service areas as the venue closes Assist guests with requests, offering appropriate alternatives and seeking assistance when necessary Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner Manage multiple tables and tasks in an efficient and proactive manner Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis Ensure daily/nightly opening and closing duties are completed Adhere to and enforce company specific safety and health department policies/procedures Report any incidents or violations to management Follow all designated emergency procedures Attend required trainings Assist other departments as necessary Marketing and promoting events both on property and on Social Media platforms Maintain social platforms as indicated by management and participate in marketing campaigns via social media Tasks include, but are not limited to: Maximize sales by using extensive working knowledge of all food and beverage offerings to recommend and upsell items. Ensure menu knowledge is always kept up to date in order to communicate effectively with guests on ingredients, preparation methods, and allergens Follow all Steps of Service and brand standards Create a hospitable, welcoming, and memorable experience for all guests Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages Proper handling of cash, credit cards and end of shift financial reporting Serve all alcohol in proper containers and adhere to all pricing Serve all food in proper containers and adhere to all pricing Maintain a clean and organized workspace including side stations, floors, shelves, and all storage areas Ensure that work areas are properly stocked for effective and timely service Attend trainings as mandated by the Leadership team Maintain a well-groomed, professional, and polished appearance Keep working knowledge of Chief's brand, history, culture, and programming Navigate venue conditions, including tight spaces, dark rooms, and loud environment Ensure all spaces are set according to floor plans Execute style of service called for by day/event (restaurant service, cocktail service, event service inclusive of passed hors d'oeuvres and/or banquet style, etc.) Perform other related duties as assigned by the Leadership team

Requirements

Minimum 21 years of age
Minimum of 1 year of service experience in a nightclub setting
Exceptional guest service and hospitality skills
Strong organizational skills, attention to detail, and work ethic
Excellent interpersonal skills; able to work both as a team and independently
Must be able to work efficiently within a team environment
Ability to take direction, and communicate effectively and professionally
Ability to work a flexible schedule including days, nights, weekends and holidays
Ability to get Food Safety and TIPS certified
Must have a valid TABC card
Must be able to communicate in English with guests and other team members
Must have the ability to withstand high temperatures, heat and sun
Must adhere to both company and department specific policies and procedures
Embrace company culture and take pride in the venue and amenities
Standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs
Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner
Ability to sustain loud noise volume

Nice To Haves

Proven ability to work in a high-volume, fast paced restaurant or similar environment preferred

Responsibilities

Assisting VIP Server / Marketing Model with serving beverages and food to guests
Transporting trays and serving food and beverages in all nightclub areas
Maintain a clean and hygienic workstation in accordance with regulatory standards
Practicing, supporting and promoting the Company Service Standards
Daily set up of the venue and service areas before the doors open
Daily breakdown of the venue and service areas as the venue closes
Assist guests with requests, offering appropriate alternatives and seeking assistance when necessary
Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
Manage multiple tables and tasks in an efficient and proactive manner
Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
Initiate and maintain an upbeat and relaxed environment on a consistent basis
Ensure daily/nightly opening and closing duties are completed
Adhere to and enforce company specific safety and health department policies/procedures
Report any incidents or violations to management
Follow all designated emergency procedures
Attend required trainings
Assist other departments as necessary
Marketing and promoting events both on property and on Social Media platforms
Maintain social platforms as indicated by management and participate in marketing campaigns via social media
Maximize sales by using extensive working knowledge of all food and beverage offerings to recommend and upsell items
Ensure menu knowledge is always kept up to date in order to communicate effectively with guests on ingredients, preparation methods, and allergens
Follow all Steps of Service and brand standards
Create a hospitable, welcoming, and memorable experience for all guests
Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
Proper handling of cash, credit cards and end of shift financial reporting
Serve all alcohol in proper containers and adhere to all pricing
Serve all food in proper containers and adhere to all pricing
Maintain a clean and organized workspace including side stations, floors, shelves, and all storage areas
Ensure that work areas are properly stocked for effective and timely service
Attend trainings as mandated by the Leadership team
Maintain a well-groomed, professional, and polished appearance
Keep working knowledge of Chief's brand, history, culture, and programming
Navigate venue conditions, including tight spaces, dark rooms, and loud environment
Ensure all spaces are set according to floor plans
Execute style of service called for by day/event (restaurant service, cocktail service, event service inclusive of passed hors d'oeuvres and/or banquet style, etc.)
Perform other related duties as assigned by the Leadership team