VIP Ambassador International Marketing
About The Position
The VIP International Ambassador creates a positive, friendly atmosphere for customers by identifying and greeting guests and providing complimentary and other services as needed. The role supports customer relations and satisfaction through regular engagement with players, monitoring assigned VIP areas, evaluating play and point-system activity for complimentary awards, and maintaining follow-up contact. The ambassador also attends meetings and training, obtains new player cards, and promotes positive public and employee relations. The position requires a neat and clean appearance, flexibility to travel, and the ability to work varying schedules, including weekends, in a fast-paced, high-volume casino and hospitality environment.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent; the posting also specifies a bachelor's degree for one of the qualifying experience pathways.
- Must be able to obtain the appropriate license pursuant to New York State Lottery regulations.
- Bachelor's degree and two years of experience in Marketing, Player Development, or a Player Development Supervisory position; OR four years of experience in Marketing, Asian Player Development, or Player Development Management; OR two years of experience in a Marketing, Asian Player Development, or Player Development Supervisory position within Resorts World.
- Six years of related work experience in Marketing, Sales, or Player Development.
- Must speak Cantonese, Mandarin, Korean, or Vietnamese; English fluency is also required.
- Experience and proficiency with Kronos Workforce Ready, DRS, GCVS, RWCPS, Ariba, PowerHost, Microsoft Outlook, Microsoft Excel, a primary casino management system, and an offer management system.
- Excellent PC, communication, and delegation skills.
- Must be a team player.
- Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
- Ability to respond to common inquiries from employees or guests, write detailed instructions and correspondence, and present information effectively one-on-one and in groups.
- Ability to perform basic mathematical calculations.
- Must be able to stand and walk the property for the entire shift; regularly talk, hear, sit, and use hands to handle or feel objects, tools, or controls; and occasionally reach, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
- Must be able to lift or maneuver at least 30 pounds.
- Must be able to work weekends, maintain a flexible schedule, and travel.
- Must be able to work in a fast-paced, high-volume, noisy environment with multiple distractions.
- Must present a neat and clean appearance at all times.
Responsibilities
- Ensure positive customer relations through effective communication.
- Regularly review gaming areas and assist customers.
- Greet players in a friendly manner and provide assistance as needed.
- Evaluate play and point-system activity to award complimentary services.
- Maintain follow-up contact with customers.
- Attend periodic meetings and training sessions.
- Monitor assigned VIP areas.
- Obtain new player cards.
- Ensure customer needs are met in a timely manner.
- Promote excellent customer service and positive public and employee relations.
- Maintain a neat and clean appearance.
- Perform other duties as assigned.
- Listen to customer concerns and make reasonable decisions based on company policies and procedures.
- Analyze situations and handle them calmly and rationally.
- Maintain reports upon request and decipher various reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
