Coordinator - VIP Marketing

Hard Rock Digital•Michigan, MI

About The Position

Under the direction of the Sr Director, VIP, the Coordinator performs office, clerical, and administrative activities to support the VIP team. The role works closely with VIP management and hosts on player assignments, complimentary issuance, and maintaining current information that affects guests. It manages hospitality asset inventory, including VIP event tickets, experiences, and gifts, and coordinates complimentary processes with the VIP team and other operating departments. The position also prepares correspondence, reports, and other confidential administrative work; supports VIP leadership calendars and travel arrangements; and greets guests and participates in social events and special promotions. This is primarily a floor-based role involving movement around the venue and guest events for extended periods, as well as in-person and phone communication with guests, with or without reasonable accommodation.

Requirements

High school diploma or equivalent, with one year of experience in a similar administrative role, or an equivalent combination of education and experience.
One year of related casino experience.
At least one year of experience with another gaming player rating system.
Ability to occasionally move light items, such as event materials or gift packages, with or without reasonable accommodation.
Ability to work on a computer and review documents, reports, and event materials, with or without reasonable accommodation.
Credit check required.
Criminal background check required.

Responsibilities

Support VIP management and hosts with player assignments and proper issuance of complimentary items.
Manage inventory of hospitality assets, including VIP event tickets, experiences, and gifts.
Follow Gaming Commission Regulations and Hard Rock Digital departmental policies and procedures.
Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation, and spelling as needed.
Screen telephone calls and visitors and determine who can be redirected to subordinate management.
Provide information to callers, including senior management and key external sources, requiring knowledge of company policies, practices, and operations.
Keep the VIP team updated on guest-impacting matters, including promotions, events, and concerts.
Coordinate the complimentary process with the VIP team and other operating departments.
Produce requested reports, such as event attendance and performance affected by events.
Handle confidential administrative details and make independent decisions.
Greet guests and participate in social events and special promotions.
Maintain VIP Leadership calendars and arrange meetings, conferences, and appointments.
Arrange hotel, dining, entertainment, and travel accommodations.
Follow up with subordinate managers on delegated assignments, status, and expected completion dates.
Promote positive public and employee relations.
Perform other related and compatible duties as assigned.