VIP Experience Coordinator

ASM Global•Coral Gables, FL

About The Position

The VIP Experience Coordinator supports the planning, coordination, and execution of premium hospitality experiences, exclusive events, and donor engagement initiatives for the Miami Hurricanes. The role helps create exceptional experiences for Hurricane Club and Golden Canes Society members, premium seating clients, corporate partners, and other VIP stakeholders, strengthening relationships, increasing donor engagement, and supporting revenue-generating opportunities for Miami Hurricanes Athletics. The coordinator assists with VIP and donor events, premium hospitality programs, exclusive experiences, game-day operations, guest communications, and VIP sales support. The position works with internal departments, venue operations, catering partners, external vendors, donors, premium clients, and university stakeholders to deliver seamless events and a consistent, elevated guest experience.

Requirements

Bachelor's degree in Sport Management, Hospitality Management, Business Administration, Marketing, Communications, or a related field.
One to two years of experience in event management, hospitality, collegiate athletics, professional sports, or a related field; relevant internships may be considered.
Strong organizational skills and ability to manage multiple projects and deadlines.
Excellent written and verbal communication skills.
Demonstrated commitment to exceptional customer service and professionalism.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Ability to work evenings, weekends, holidays, and athletic events as needed.

Nice To Haves

Experience in collegiate athletics, professional sports, premium hospitality, or donor relations.
Experience coordinating large-scale events, premium hospitality programs, or exclusive guest experiences.
Familiarity with ticketing systems, CRM platforms, or event management software.
Ability to interact professionally with high-profile donors, corporate executives, and university leadership.

Responsibilities

Assist with planning, coordinating, and executing VIP experiences, donor events, premium hospitality programs, and exclusive opportunities across Miami Hurricanes Athletics.
Coordinate experiences such as pregame sideline access, on-field experiences, private tours, open practices, meet-and-greets, and other premium opportunities.
Manage event logistics, including guest lists, credentials, itineraries, transportation, hospitality arrangements, and event-day check-in.
Assist with Hurricane Club and Golden Canes Society events, donor receptions, member appreciation events, and travel experiences.
Coordinate with internal departments, stadium operations, catering partners, and external vendors to ensure seamless event execution.
Support VIP networking events, corporate hospitality experiences, and other exclusive programming.
Assist with event budgets, vendor coordination, staffing plans, and post-event evaluations.
Support game-day operations for premium hospitality areas, including suites, VIP lounges, Hurricane Club tailgates, and exclusive donor experiences.
Serve as an on-site point of contact for VIP guests, donors, and premium clients, providing exceptional customer service.
Assist with event invitations, RSVP tracking, guest communications, and post-event follow-up.
Work with Hurricane Club, Golden Canes Society, premium sales, and ticketing teams to provide a consistent and elevated guest experience.
Address guest concerns and operational challenges in a timely and professional manner.
Maintain relationships with donors, premium clients, and VIP stakeholders.
Support the development, promotion, and execution of revenue-generating VIP experience packages for individuals, corporate groups, and premium clients.
Assist with VIP experience inquiries, reservations, package fulfillment, and client communications.
Identify opportunities to improve existing VIP offerings and introduce new experiences that support revenue growth and donor engagement.
Maintain accurate records of event participation, VIP package sales, guest information, and revenue activity.
Assist with event budgets, invoices, purchase orders, and expense tracking.
Prepare event communications, operational documents, itineraries, and post-event reports.
Perform additional duties as assigned to support Hurricane Club and VIP Experience initiatives.