Manager, VIP Operations, Hospitality & Guest Experience
About The Position
Magic Mike Live New York is seeking a dynamic, polished, guest-focused VIP Manager for its new Times Square venue. The manager will lead VIP programming and oversee premium Luxe tickets, the Meet & Greet experience, and guest services. The role supervises a VIP team, manages elevated guest interactions, and helps deliver exceptional, personalized hospitality in a high-energy live entertainment environment. The manager oversees VIP reservations, packages, and special requests from booking through post-show follow-up; develops and implements service procedures and guest recovery protocols; and works with senior management on new VIP packages, ongoing offerings, and special events. The role also monitors the guest experience during shows, tracks VIP revenue and guest satisfaction, and provides recommendations to senior management. This is an on-site, full-time position in Times Square, New York, with evening, weekend, and holiday availability required.
Requirements
- 2–3 years of progressive experience in hospitality venues such as restaurants, hotels, or theaters.
- A proven track record managing or supervising team members in a fast-paced service environment.
- Exceptional interpersonal and communication skills and a warm, confident, professional demeanor.
- Strong organizational skills and the ability to manage multiple priorities during high-volume shows and events.
- Ability to handle difficult guest situations with grace, empathy, and sound judgment.
- Availability to work evenings, weekends, and holidays in line with show schedules.
Nice To Haves
- Experience managing VIP programs or premium ticketing operations.
- Familiarity with management and POS systems such as TickX, SevenRooms, Square, or Spektrix.
- Familiarity with Google Suite, including Docs, Slides, Sheets, and Gmail.
- TIPS or equivalent alcohol service certification, or willingness to obtain it upon hire.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Lead, supervise, and inspire the VIP team.
- Oversee VIP reservations, packages, and special requests from booking through post-show follow-up.
- Serve as the primary contact for distinguished guests, handling elevated service touchpoints, complaints, and special accommodations professionally and discreetly.
- Develop and implement standard operating procedures for VIP service, upselling strategies, and guest recovery protocols.
- Work with senior management to develop, execute, and manage VIP packages and programming, including ongoing offerings and special events.
- Monitor the guest experience during shows, proactively identifying opportunities to exceed expectations and resolve issues in real time.
- Track and analyze VIP revenue, guest satisfaction metrics, and repeat visit rates, and present insights and recommendations to senior management.
- Maintain knowledge of VIP offerings, packages, and venue policies to communicate and sell premium experiences.
Benefits
- Health coverage
- Dental coverage
- Vision coverage
- Discounted tickets for friends and family
- A one-of-a-kind work environment at a live entertainment destination
- A culture built on inclusivity, respect, and fun
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
