Coordinator - VIP Marketing

Hard Rock Digital•Michigan Center, MI

About The Position

The Coordinator - VIP Marketing performs a range of office and administrative activities under the direction of the Sr Director, VIP, relieving the VIP team of clerical and administrative details. The role works closely with VIP management and hosts on player assignments, complimentary issuance, hospitality assets, and keeping the team informed about matters affecting guests. It also involves greeting guests, attending social events and promotions, and coordinating with other operating departments. This is a primarily floor-based role, involving movement around the venue and guest events for extended periods and communicating with guests in person and by phone, with or without reasonable accommodation. The position requires handling confidential administrative matters and making independent decisions, with potential costs from errors.

Requirements

High school diploma or equivalent and one year of experience in a similar administrative role, or an equivalent combination of education and experience.
One year of related casino experience.
At least one year of experience with another gaming player rating system.
Ability to occasionally move light items, such as event materials or gift packages, with or without reasonable accommodation.
Ability to work on a computer and review documents, reports, and event materials, with or without reasonable accommodation.
Credit check.
Criminal background check.

Responsibilities

Work with VIP management and the host team on player assignments and proper issuance of complimentary items.
Manage hospitality asset inventory, including VIP event tickets, experiences, and gifts.
Follow Gaming Commission regulations and Hard Rock Digital departmental policies and procedures.
Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation, and spelling as needed.
Screen telephone calls and visitors and determine who can be redirected to subordinate management.
Provide information to callers, including senior management and key external sources, requiring comprehensive knowledge of company policies, practices, and operations.
Regularly update the VIP team on matters affecting guests, including promotions, events, and concerts.
Coordinate the complimentary process with the VIP team and other operating departments.
Produce requested reports, such as event attendance and performance affected by events.
Handle confidential administrative details and make independent decisions.
Greet guests and participate in social events and special promotions.
Maintain VIP Leadership calendars and arrange meetings, conferences, and appointments.
Arrange hotel, dining, entertainment, and travel accommodations.
Follow up with subordinate managers on delegated assignments, status, and expected completion dates.
Promote positive public and employee relations.
Perform other related and compatible duties as assigned.