Finnish Speaking VIP Account Manager

PressEnterGroup•Malta, NY

8d•Hybrid

About The Position

PressEnter Group is a dynamic and innovative force within the iGaming industry, headquartered in Malta. We are a passionate, people-first team dedicated to delivering exceptional online casino experiences, thriving in a fast-paced environment where bold thinking, curiosity, and collaboration drive continuous improvement. As a VIP Account Manager, you will take full ownership of a high-value player portfolio, combining the commercial mindset of a portfolio manager with the relationship skills of a luxury concierge. You will drive the revenue trajectory of your players, ensuring they remain engaged, profitable, and loyal through data-driven strategies and bespoke service, while contributing to the premium, player-first experience that defines PressEnter Group.

Requirements

2+ years in Online VIP Account Management.
Ability to analyze complex data sets to understand run rates and player behavior.
Elite interpersonal skills; ability to navigate difficult conversations regarding limits or bonuses while maintaining a positive relationship.
A deep understanding of P&L.
Comfortable working in a fast-paced environment that requires proactive, rather than reactive, engagement.
English and Finnish Speaking

Responsibilities

Drive and sustain Net Gaming Revenue (NGR) from your assigned portfolio, ensuring monthly and quarterly targets are met.
Monitor daily Deposit Run Rates to identify performance gaps early; execute tactical interventions to keep the portfolio pacing toward targets.
Manage the Bonus vs. Deposit % strictly, ensuring reinvestment is profitable and tailored to individual player value rather than fixed-rate bonusing.
Proactively identify and "onboard" high-potential players during their initial lifecycle, establishing a premium rapport from day one.
Shorten the time-to-value for new VIPs by setting high engagement patterns and increasing their Player Lifetime Value (LTV) trajectory.
Maintain industry-leading Player Retention Rates by anticipating player needs and resolving friction points before they lead to churn.
Own the VIP Reactivation Rate, utilizing personalized outreach (WhatsApp, calls, bespoke gifting) to re-engage lapsed high-value accounts.
Serve as the primary point of contact, offering 24/7-style "white glove" service to ensure brand top-of-mind.
Deliver weekly deep-dives into portfolio health, focusing on NGR trends, deposit velocity, and margin protection.
Understand the unique "DNA" of your portfolio—identifying which players are "high volume/low margin" vs. "low volume/high margin" to prioritize outreach.