VIP Account Manager
About The Position
At DAZN Bet, we’re redefining the sports betting and gaming experience by combining world-class entertainment with cutting-edge technology. As part of the DAZN ecosystem, you’ll be working at the intersection of sport, media, and gaming—helping us deliver premium, personalised experiences to our most valued customers. This is a unique opportunity to play a key role in shaping and expanding our VIP program in Canada. You’ll work closely with high-value customers, creating exceptional, tailored experiences that build loyalty and long-term engagement. We are looking for a VIP Manager to lead the development and management of our VIP customer base in Canada. You will own relationships with high-net-worth players across our online sportsbook and casino, delivering a best-in-class, personalised service. This is a customer-facing role that requires a strong understanding of VIP engagement, a passion for the gaming industry, and the ability to build lasting relationships that drive retention and value. Salary Range: $55,000- $65,000 This role can be based in Toronto Remote. The internal job title is VIP Account Manager As part of our recruitment process, we may use automated or AI-supported tools to assist with application review and screening. These tools are used to support, not replace, human decision-making. Final hiring decisions are always made by our hiring team.
Requirements
- Minimum of 3 years’ experience in a high-end customer service, VIP, or account management role
- Strong knowledge of the online gaming / sportsbook / casino industry (essential)
- Proven ability to manage high-value clients and deliver exceptional service
- Excellent communication skills, both written and verbal
- Highly personable, confident, and relationship-driven
- Strong analytical skills, with experience using Excel or similar tools
- Well-organised with the ability to manage multiple priorities and deadlines
- Flexible approach to working hours, including evenings and weekends where required
- Willingness to travel (~25%) for events and customer engagement
Nice To Haves
- Understanding of marketing and customer lifecycle strategies (preferred)
Responsibilities
- Manage and grow a portfolio of high-value DAZN Bet customers
- Deliver a proactive, personalised, and seamless VIP experience to drive loyalty
- Build strong, long-term relationships through regular and meaningful engagement
- Develop detailed customer profiles to tailor offers, rewards, and experiences
- Ensure compliance and Responsible Gaming principles are embedded in all interactions
- Monitor customer activity and provide insights, reporting on satisfaction and product feedback
- Offer bonuses, gifts, and hospitality in line with business and regulatory guidelines
- Represent DAZN Bet by hosting and attending VIP events and hospitality experiences
- Meet and exceed defined productivity, quality, and SLA targets
- Collaborate with marketing and commercial teams to optimise VIP campaigns and offers
- Support the mentoring and development of VIP Hosts within the team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
