VIP Account Manager

ARB Interactive • Miami, FL

22h

About The Position

As a VIP Account Manager, you will provide exceptional support to VIP players, addressing their needs across all communication channels. Your responsibilities will include resolving inquiries, supporting promotional activities, and ensuring a rewarding experience that fosters long-term loyalty.

Requirements

• Bachelor’s Degree in a relevant field.
• Minimum of 2 years in VIP Account Management, Business Development, or a similar role.
• Proven ability to conduct outreach campaigns that drive engagement and growth
• Expert in player engagement, retention, and loyalty-building strategies.
• Strong knowledge of social casino trends and player behavior.
• Excellent verbal and written communication skills.
• Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

Nice To Haves

• Experience in the online Social Casino or iGaming industry is highly preferred.

Responsibilities

• Manage a dedicated portfolio of VIP players, building strong relationships.
• Provide support via phone, email, and text, resolving any player concerns.
• Support and drive ongoing promotions and initiatives, enhancing the overall player experience and improving retention.
• Develop in-depth knowledge of products, services, and promotional offerings on the Modo.us platform.
• Collaborate with internal teams to align VIP strategies with the company’s broader goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level