VIP Account Manager
About The Position
At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide. As a VIP Account Manager, you will provide VIP players with exceptional service, utilizing best practices in customer retention and recruitment. You will be responsible for retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity. With responsibility for retention, customer service and regulatory compliance within a selected customer base, your initial focus will be on helping to develop and implement the VIP strategy.
Requirements
- Proven experience in a similar role in the iGaming industry.
- Excellent English communication skills, both written and verbal.
- Strong leader and collaborator with excellent negotiation skills.
- Highly analytical and data driven mind-set.
- Experience in building and managing relationships with sports and casino clients.
- Awareness of the industry and the risks involved.
- Knowledge of cost visibility and budget monitoring.
Nice To Haves
- Additional languages are advantageous.
Responsibilities
- Provide VIP players with exceptional service, utilizing best practices in customer retention and recruitment.
- Retain players by delivering strategy that increases our VIP portfolio's numbers, value and longevity.
- Manage retention, customer service and regulatory compliance within a selected customer base.
- Help to develop and implement the VIP strategy.
- Help to develop a VIP program that combines customer service, retention and promotional management.
- Ensure Responsible Gaming controls are understood, implemented, audited and part of the department culture.
- Help the VIP Team to cultivate lasting relationships with VIP customers across sports and gaming.
- Manage and execute internal VIP promotional strategies.
- Develop campaigns appropriate to the territory, to attract and retain valuable customers.
- Revise and formulate the department’s policies and procedures, ensuring implementation.
- Track and report the performance of the VIP Program against agreed targets to Senior Management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
