Temporary Village Program Support Specialist

City of Fairfax•Va 22030, VA

12h

About The Position

The City is seeking a temporary contract Village Program Support Specialist to assist with the day-to-day operations of Fairfax Village in the City, a program that connects volunteers with older adults (members) who need help to age in place. Volunteer assistance may include transportation, light home maintenance, technology support, and social support through phone calls or visits. The position is the first point of contact for members seeking help. The specialist receives and responds to member requests, matches volunteers to requests using the Assisted Rides scheduling platform, records activities, and follows up on questions and concerns. The role works under the direction of the Human Services Director and may also support member-focused events and activities directed by the program’s advisory board. This is a temporary position working 10 to 15 hours per week. Occasional attendance at events may include evening or weekend hours as needed. The position does not include benefits or eligibility for permanent City employment. Background checks may be required for positions involving work with vulnerable populations.

Requirements

High school diploma or equivalent.
Experience in customer service, office or program support, social services, or a similar setting.
Strong verbal communication skills, including a courteous and compassionate phone manner when working with older adults.
Strong organizational skills and ability to manage multiple requests and deadlines.
Proficiency with computers, databases or web-based platforms, email, and standard office software; ability to learn new systems quickly.
Ability to handle sensitive information with discretion.
Empathy, patience, and respect for the needs and independence of older adults.
Problem-solving skills and sound judgment, including knowing when to seek guidance.
Ability to work independently while following direction from the Human Services Director.
Clear written communication and accurate data entry.
Reliability, flexibility, and a team-oriented approach.

Nice To Haves

Some college coursework.
Experience working with older adults, volunteers, or community-based or nonprofit programs.
Familiarity with aging-in-place services, volunteer coordination, or scheduling and dispatch platforms.
Experience supporting events or advisory boards.

Responsibilities

Perform customer-service-oriented work in support of the daily operations of Fairfax Village in the City.
Answer incoming member calls requesting assistance, listening with patience and respect and gathering the details needed to fulfill each request.
Enter member requests into the Assisted Rides scheduling platform and connect members with appropriate volunteers based on service type, timing, and volunteer availability.
Communicate with volunteers and members to confirm, coordinate, and, when needed, reschedule services.
Update the Assisted Rides platform after requests are completed, ensuring records are accurate, complete, and timely.
Respond to questions, concerns, and feedback from members, volunteers, and family members, and escalate issues requiring staff or Director attention.
Monitor the Village Coordinator voicemail and return calls promptly as appropriate.
Maintain confidentiality of member and volunteer information in accordance with City policy.
Help identify service gaps, recurring needs, or volunteer capacity issues and share observations with the Human Services Director.
Perform related administrative tasks as assigned.
Provide administrative support for planning, promotion, event registration, and day-of logistics for member-focused events as directed by the Human Services Director.
Provide administrative support for advisory board activities, including preparing materials, taking meeting notes, coordinating follow-up, or supporting the day of an event.