PART TIME VIDEO TELLER

Stockman Bank of Montana • Billings, MT

2d • Onsite

About The Position

This is an in-office position where the employee would be responsible for assisting customers through on-screen video experiences using Video Teller Machines (ATMs typically located in our drive-thru locations that have additional video capabilities). This position must be able to proactively engage in professional, positive and productive communication with customer who are utilizing Video Teller Machines at branch and remote locations. This position will perform teller-like duties with some differences and will assist with administrative functions as assigned. This position is responsible for consistent customer contact via video and providing broad-based banking assistance. The Video/ITM Teller is responsible for following bank regulations and procedures while maintaining protection of the bank’s assets. Must possess a clear understanding of banking operations, guidelines, and products.

Requirements

• High School Diploma or GED equivalent
• Strong commitment to providing exceptional customer service
• Proficient in ten-key skills and computer experience
• Attention to detail to process transactions with efficiency and accuracy
• Being comfortable on camera assisting customers at remote locations
• Ability to provide step-by-step guidance of transactions to customers
• Ability to identify customers as outlined in procedures
• Ability to process deposits to checking and savings accounts
• Ability to monitor deposit amounts and examine documents for negotiability
• Ability to provide other transactions which may include account balance inquiries, cashing checks, processing payments, and other account related transactions
• Ability to quickly, accurately, and efficiently process all transactions through Video Teller Program
• Responsible for proper item storage and protection of customer information
• Adhere to Video/ITM Teller dress code
• Safeguard customer information and negotiable instruments to according to bank procedures
• Promote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethic
• Greet all customers pleasantly and make them feel welcome and comfortable
• Effectively handle customer questions and problems and escalations as needed
• Effectively listening and observing skills to help identify and resolve customer needs
• Function in proper office setting with proper attire/appearance for video component of the position
• Spot sales opportunities and refer business consistently, cross-sell other bank services whenever opportunity arises
• Keep up to date on pricing and products
• Relay customer comments and/or complaints to the Video/ITM Supervisor

Nice To Haves

• Previous teller, customer service, or other banking experience
• Previous experience with banking and/or teller software

Responsibilities

• Assisting customers through on-screen video experiences using Video Teller Machines.
• Proactively engage in professional, positive and productive communication with customers utilizing Video Teller Machines at branch and remote locations.
• Perform teller-like duties including processing deposits, balance inquiries, cashing checks, processing payments, and other account related transactions.
• Provide step-by-step guidance of transactions to customers.
• Process all transactions through the Video Teller Program quickly, accurately, and efficiently.
• Responsible for proper item storage and protection of customer information.
• Adhere to Video/ITM Teller dress code.
• Safeguard customer information and negotiable instruments according to bank procedures.
• Promote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethic.
• Greet all customers pleasantly and make them feel welcome and comfortable.
• Effectively handle customer questions and problems and escalations as needed.
• Effectively use listening and observing skills to help identify and resolve customer needs.
• Function in a proper office setting with proper attire/appearance for the video component of the position.
• Spot sales opportunities and refer business consistently, cross-sell other bank services whenever the opportunity arises.
• Keep up to date on pricing and products.
• Relay customer comments and/or complaints to the Video/ITM Supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED