Video Teleconferencing Technician

Idaho National Laboratory • Idaho Falls, ID

10d • $26 - $51 • Onsite

About The Position

The Video Teleconferencing Technician plans, designs, builds, operates, and maintains video conferencing systems, and provides technical support for INL voice and video communications systems. The role supports the deployment and maintenance of hardware and software, system monitoring, fault diagnosis, service restoration, and live events and productions. This is a multi-level position (NE 3 Senior or NE 4 Highly Skilled); placement depends on the candidate’s demonstrated experience and skills. The team works a 9x80 schedule at the REC facility, with every other Friday off.

The work environment is an office with generally moderate noise. The position may involve overtime or irregular hours, work alone, and extended shifts longer than eight hours per day. Work includes frequent monitoring of computer video display screens and intermittent exposure to stress related to human behavior and job responsibilities. The role includes information security and privacy responsibilities, required role-specific training, compliance with applicable policies and procedures, and signing required access agreements before access to organizational systems or data.

Candidates must be U.S. citizens and able to obtain and maintain a DOE “L” or “Q” clearance. The stated pay ranges are NE 3: $26.36–$43.48 and NE 4: $30.84–$50.87; compensation decisions consider education, relevant experience, and other credentials. INL has more than 6,300 scientists, researchers, and support staff and is a science-based, applied engineering national laboratory supporting the U.S. Department of Energy.

Requirements

• High school graduation or equivalent.
• Relevant experience commensurate with the assigned level: NE 3 requires high school or equivalent and 4 years of related experience; NE 4 requires high school or equivalent and 6 years of related experience.
• Ability to operate standard office equipment and other technical equipment.
• Excellent verbal and written communication skills.
• Must be a U.S. citizen and able to obtain and maintain a DOE “L” or “Q” clearance.
• Ability to meet the described physical requirements, including occasional lifting or moving of up to 50 pounds with assistance and sufficient visual acuity and hearing capacity to perform essential functions.

Nice To Haves

• Hands-on experience with Crestron control systems, including Toolbox and XiO Cloud, and Microsoft Teams Rooms deployment and management through Teams Admin Center.
• Experience deploying and supporting Windows-based and Android-based Microsoft Teams Rooms, including Teams Admin Center, Teams Rooms Pro Management, resource account setup, Exchange calendar integration, device updates, and licensing.
• Working knowledge of cameras, microphones, DSPs, displays, and signal routing, as well as networking fundamentals such as VLANs, PoE, and QoS for real-time media.

Responsibilities

• Plan, design, build, operate, and maintain video conferencing systems.
• Coordinate, oversee, and assist with deployment of new hardware and software.
• Test systems with specialized testing tools and monitoring software before, during, and after deployments; ensure quality and address issues or concerns.
• Monitor systems to ensure they remain healthy and available.
• Diagnose equipment failures, determine causes, and recommend corrective actions.
• Use testing, measurement, and diagnostic skills and equipment to identify malfunctions and determine the required category of maintenance.
• Restore services promptly to minimize downtime and impact on users.
• Assist in establishing work standards, methods, and controls for preventive and unscheduled maintenance.
• Provide technical expertise in closing work orders and tickets.
• Apply basic and advanced principles, theories, and concepts to support live events and productions and to operate and maintain INL voice and video communications systems.
• Perform other duties as assigned.
• Complete initial and annual role-specific security and privacy training, comply with applicable policies and procedures, and sign required access agreements before accessing organizational systems or data.

Benefits

• Medical, dental, and vision coverage and flexible spending accounts.
• 401(k) with a 4.2% employer contribution and up to 4.8% match for regular positions; self-contribute access for postdoctoral positions.
• Paid time off (personal leave).
• Employee Education Program, including tuition assistance for eligible positions.
• Comprehensive relocation package.
• Benefit eligibility depends on factors including employment status and position classification.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED