Video Teleconferencing Technician

Idaho National Laboratory • Idaho Falls, ID

10d • Onsite

About The Position

The Video Teleconferencing Technician plans, designs, builds, operates, and maintains video conferencing systems. The role supports deployment and maintenance of hardware and software, tests and monitors systems to verify quality and availability, diagnoses equipment failures, recommends corrective actions, and restores service to minimize downtime. The technician also supports live events and production, provides technical expertise in closing work orders and tickets, and helps establish standards and controls for preventive and unscheduled maintenance.

This is a multi-level position at NE 3 or NE 4, with placement based on the depth and breadth of demonstrated experience and skills. The team works a 9x80 schedule at the REC facility, with every other Friday off. The work environment is an office with generally moderate noise. The position may involve overtime or irregular hours, shifts longer than eight hours, and working alone. Duties include information security and privacy responsibilities, including required initial and annual training, signing access agreements, and complying with applicable policies and procedures. The employee must be a U.S. citizen and able to obtain and maintain a DOE “L” or “Q” clearance.

Requirements

• High school graduation or equivalent.
• For NE 3: high school or equivalent and 4 years of related experience.
• For NE 4: high school or equivalent and 6 years of related experience.
• Relevant experience commensurate with the assigned level.
• Ability to operate standard office equipment and other technical equipment.
• Excellent verbal and written communication skills.
• Must be a U.S. citizen.
• Ability to obtain and maintain a DOE “L” or “Q” clearance.
• Ability to perform the stated physical duties, including occasionally lifting or moving up to 50 pounds with assistance.
• Sufficient visual acuity and hearing capacity to perform essential functions and interact with people.
• Must comply with required access agreements and applicable information security and privacy policies and procedures.

Nice To Haves

• Hands-on experience with Crestron control systems, including Toolbox and XiO Cloud.
• Experience deploying and managing Microsoft Teams Rooms through Teams Admin Center.
• Experience deploying and supporting Windows-based and Android-based Microsoft Teams Rooms systems.
• Experience with Teams Admin Center, Teams Rooms Pro Management, resource account setup, Exchange calendar integration, device updates, and licensing.
• Working knowledge of AV equipment and systems, including cameras, microphones, DSPs, displays, and signal routing.
• Knowledge of networking fundamentals supporting real-time media, including VLANs, PoE, and QoS.

Responsibilities

• Plan, design, build, operate, and maintain video conferencing systems.
• Coordinate, oversee, and assist with deployment of new hardware and software.
• Test deployments before startup, during deployment, and afterward using specialized testing tools and monitoring software; address issues and concerns that arise.
• Monitor systems to ensure they remain healthy and available.
• Diagnose equipment failures, determine their causes, and recommend corrective actions.
• Use testing, measurement, and diagnostic skills and equipment to identify malfunctions and the required category of maintenance.
• Restore services in a timely manner to minimize downtime and user impact.
• Assist in establishing work standards, methods, and controls for preventive and unscheduled maintenance.
• Provide technical expertise in closing work orders and tickets.
• Apply basic and advanced principles, theories, and concepts to provide live event and production support and operate and maintain INL voice and video communications systems.
• Perform other duties as assigned.
• Complete required initial and annual role-specific security and privacy training, sign required access agreements, and follow applicable information security and privacy policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED