Vice President, Service Operations

Kettler Enterprises•Denver, CO

21d

About The Position

Under the direction of the Senior Vice President of Service Operations, the Vice President of Service Operations oversees maintenance operations for an assigned portfolio of communities and leads Regional Service Managers to ensure successful execution of capital projects across KETTLER-owned and third-party properties. The role helps develop and implement policies and procedures to maximize maintenance operations, including clarifying the responsibilities of RPMs and on-site Maintenance Managers. The position is based in Utah, Arizona, Colorado, or Washington, with travel throughout the assigned region and occasional travel to East Coast offices, typically one to two times per year. The role leads maintenance processes and centralized contracts, supports vendor selection and service-team development, and oversees maintenance standards, risk mitigation, safety, inspections, and preventative maintenance. It also provides leadership for capital improvements, including planning, contractor selection, project specifications and bids, schedules, budgets, contracts, permits, and licenses. The position is accountable for achieving asset goals and has matrixed accountability to Asset Management.

Requirements

At least 15 years of experience in maintenance, engineering, or service in multifamily property management.
At least 10 years of supervisory experience.
Experience working in or leading employees responsible for Central Plants, Water Source Heat Pumps, VRF Systems, vertical transportation, and other complex mechanical systems.
Strong functional knowledge of major building systems and experience with maintenance, renovations, and new construction of multifamily properties.
Bachelor’s degree in a related discipline.
Strong communication and project management skills.
Strong technical background and significant experience simultaneously managing multiple construction projects.
Proven track record of bringing construction projects in on time and within budget.
Understanding of contract delivery models, including Pre-Construction Agreements, Early Release contracts, Design Build, Design Assist, and Guaranteed Maximum Price.
Effective communication skills, including presenting to executives and clients, motivating direct reports, and inspiring line associates through appropriate on-site field presence.
Proficiency in Microsoft Office, particularly Excel, and other software and systems typical in the industry.
Ability to make sound, objective decisions under tight deadlines.
Integrity and support for the company, its values, and its employees, while maintaining focus on meeting or exceeding requirements and expectations.

Nice To Haves

A bachelor’s degree in Construction or Engineering is preferred.
Experience with Yardi, Banner, and HappyCo is strongly preferred.

Responsibilities

Lead scoping, bidding, negotiation, and management of centralized maintenance and project contracts, including turnover, landscaping, pools, and HVAC.
Inform vendor selection and help expand the preferred vendor list.
Evaluate and optimize candidate evaluation processes for service-related positions, including Regional Maintenance Managers, service managers, and technicians.
Assess service personnel training needs and schedule or provide technical and process training, including training in turnover, inventory control, trade skills, safety, and bid specifications.
Lead mentoring and development of service team members and conduct requested or annual assessments.
Create, implement, and monitor an inventory control system for maintenance supplies.
Support enhancements to ongoing property preventative maintenance programs and the rollout and training of a new software platform.
Review and optimize processes for maintaining a library of material suppliers, current labor laws, equipment rental rates, and qualified subcontractors by category.
Audit and evaluate turnover procedures and recommend and ensure consistency in materials, supplies, final product, vendors, and cost reduction.
Lead risk mitigation efforts involving regulatory, lender, AHJ, and safety inspections with RPMs, RMMs, Property Managers, and Service Managers.
Monitor and ensure proactive compliance with NSPIRE and AHJ housing inspections.
Ensure compliance with the safety policy and procedure manual and use of available programs, systems, and protective equipment by team members.
Lead and support Regional Maintenance Managers and Maintenance Managers with troubleshooting or maintenance repair as needed.
Manage all performance-management activities for a team of Regional Maintenance Managers.
Lead the capital improvement process, anticipate and recommend capital investments, and review multiyear capital expenditure budget plans.
Analyze property conditions and assist in preparing and maintaining a rolling five-year capital and major-project expense plan.
Oversee General Contractor sourcing and selection.
Be accountable for achieving asset goals and objectives, with matrixed accountability to Asset Management.
Oversee development of specifications, scopes of work, and bids for major projects as needed.
Track and control project schedules and deliver projects within budgetary constraints.
Oversee contract execution and obtain necessary permits and licenses for completed work.