Vice President Retail Operations

Advantage Solutions•Berwyn, IL

4d•$134,000 - $174,200•Remote

About The Position

The Vice President, Retail Operations leads the development, coordination, management, oversight, and evaluation of the organization’s retail services business. As a member of the leadership team, this role contributes to strategic planning, performance management, budgeting and forecasting, operational excellence, and organizational development. It oversees Operations, Sales, and Finance functions within the business unit while ensuring strong client service and retailer partnerships. The Vice President builds relationships with retailers and clients, pursues opportunities to provide Retail Operations services externally, and is accountable for measurable business results and effective program execution. The role oversees business unit financial performance and resources, leads operational efficiency efforts, and recruits, develops, retains, and engages high-performing teams. Travel and driving are essential functions, with travel up to 50% of the time. Work is performed primarily in an office environment.

Requirements

Bachelor's degree or equivalent professional experience.
At least 8 years of experience in sales, consumer packaged goods, food brokerage, merchandising, retail operations, or a related industry.
At least 8 years of successful experience managing P&L, budgeting and forecasting, client relationships and expectations, and cross-functional business teams.
Ability to develop and execute strategic business growth plans.
Strong strategic thinking, planning, organizational, prioritization, and project management skills.
Demonstrated leadership, people development, coaching, mentoring, and team-influencing capabilities.
Strong analytical, research, and data-driven decision-making skills.
Experience supervising teams, including delegation, training, coaching, and performance evaluation.
Excellent customer service orientation and interpersonal and relationship-building skills with retailers, suppliers, clients, and business partners.
Well-organized and detail-oriented, with the ability to thrive in a fast-paced environment.
Adaptability and flexibility in response to changing business needs and priorities.
Strong understanding of the merchandising, retail, and consumer packaged goods industries.
Ability to travel and drive as essential functions of the position, with travel up to 50% of the time.

Nice To Haves

MBA, master's degree, or equivalent professional experience.

Responsibilities

Identify external service opportunities for Retail Operations and develop and launch strategies to pursue them.
Ensure training and development support efficient, compliant operations and align leaders around organizational objectives.
Navigate the broader organization to secure resources and support for business initiatives.
Maintain open, regular communication with supported business units to assess needs and adjust resources.
Oversee P&L performance and business unit resources to achieve EBITDA objectives.
Lead the identification and implementation of operational and process efficiencies.
Align resources with business growth objectives and coordinate with senior leaders to achieve financial goals.
Manage budgeting, forecasting, and financial performance initiatives.
Recruit, develop, retain, and engage talent using company-wide processes, tools, and resources.
Build high-performing teams with complementary skill sets and assess team strengths and development needs.
Provide coaching, feedback, development discussions, Individual Development Plans, Performance Improvement Plans, and succession planning.
Promote accountability, engagement, and a pay-for-performance culture.
Hire, retain, train, coach, guide, direct, and develop direct reports; delegate work and provide guidance and mentorship to indirect reports as needed.