Vice President, Retail Operations

Goodwill Southern California•Los Angeles, CA

13d•$180,000 - $200,000

About The Position

Goodwill Southern California is seeking a strategic, people-focused Vice President, Retail Operations to lead its retail enterprise and support its next phase of growth. The role translates organizational strategy into operational excellence across a multi-site retail operation, strengthening performance while advancing the organization’s mission of Transforming Lives through the Power of Work. The Vice President sets the direction for retail operations and drives revenue, profitability, productivity, and efficiency. The role uses analytics and industry practices to optimize pricing, inventory flow, merchandising, labor productivity, and the customer experience, while strengthening consistency, loss prevention, safety, compliance, and scalable processes. The position leads and develops the retail leadership team and talent pipeline, builds a culture of accountability, collaboration, inclusion, and continuous learning, and partners across the organization to support a safe and engaging work environment. It also converts board-approved priorities into measurable plans, collaborates on digital transformation, systems integration, store development, and facility improvements, and partners with Workforce & Career Development to expand inclusive employment opportunities through G-Force teams. Local travel is required 50–75% of the time. The annual salary range is $180,000–$200,000.

Requirements

At least 15 years of retail experience.
At least 10 years of progressive leadership experience overseeing complex, multi-site operations.
Bachelor’s degree required.
Proven track record of driving operational strategy, financial performance, talent development, and organizational results.
Strong business acumen and analytical capabilities, with the ability to turn data into decisive action.
Ability to travel locally 50–75% of the time.

Nice To Haves

Master’s degree or equivalent.
Passion for developing leaders, improving processes, and building cultures where people and performance flourish.

Responsibilities

Set the vision and direction for retail operations across multiple locations.
Drive revenue, profitability, productivity, and operational efficiency.
Use performance analytics and industry best practices to optimize pricing, inventory flow, merchandising, labor productivity, and the customer experience.
Strengthen operational consistency, loss prevention, safety, and compliance across the retail enterprise.
Champion continuous improvement, innovation, and scalable processes that support sustainable growth.
Lead and develop a high-performing leadership team and build a talent pipeline for future District Managers and Store General Managers.
Foster accountability, collaboration, inclusion, and continuous learning.
Empower teams to contribute ideas, solve problems, and deliver results.
Reinforce standards, controls, and disciplined execution across multi-site operations.
Partner across the organization to create an engaging, safe, and supportive environment for employees and program participants.
Translate board-approved strategic priorities into actionable plans and measurable business outcomes.
Collaborate cross-functionally on digital transformation, systems integration, new store development, and facility improvements.
Identify opportunities to expand operational capabilities and strengthen performance across territories.
Partner with Workforce & Career Development to expand inclusive employment opportunities through Goodwill’s G-Force teams, supporting employees with disabilities.