Vice President, Operations

goop•Santa Monica, CA

21d•Hybrid

About The Position

The Vice President, Operations leads goop’s Operations function and develops and executes operational strategy to support strong performance and scalable growth. The role oversees the end-to-end supply chain, production, planning, fulfillment, logistics, and operational performance across business verticals. It may also initially oversee product development on an interim basis. The position owns COGS and operations-driven financial results and works across teams to support growth, product launches, and omnichannel distribution.

Requirements

15+ years of progressive experience in supply chain, logistics, or operations management.
At least 5 years in a senior leadership role, with a proven record of leading teams and influencing cross-functionally.
Demonstrated experience managing operations and performance with 3PL partners to ensure service-level compliance, efficiency, and cost optimization.
Strong experience with ERP systems, advanced planning systems, and data and analytics platforms.
Strong analytical capabilities and financial acumen, including COGS and P&L.
Experience with DTC, wholesale, and retail distribution.
Bachelor’s or Master’s degree in Supply Chain, Operations Management, Business, or a related field.

Nice To Haves

Experience in the beauty, skincare, personal care, fashion, and/or luxury CPG industries.

Responsibilities

Build and execute a long-term operational strategy aligned with company growth goals, new product launches, and efficient omnichannel distribution.
Build, lead, and mentor a high-performing team, and establish a culture of accountability, excellence, and continuous improvement.
Oversee sourcing, procurement, and production with co-manufacturers and suppliers, ensuring quality, performance, and on-time delivery.
Own supplier strategy, negotiations, relationships, risk mitigation, and contingency planning.
Pursue margin improvement, lead-time reduction, and quality improvement initiatives; ensure compliance with product safety, quality, and regulatory guidelines.
Lead demand, supply, and inventory planning across DTC, wholesale, and retail channels; develop forecasts, inventory strategies, and supply plans with Finance and cross-functional teams.
Optimize inventory levels, forecast accuracy, and excess and obsolete inventory while supporting revenue growth.
Oversee planning readiness for product launches, seasonal demand, and changing business needs.
Manage 3PL partnerships, including contract negotiations, SLA adherence, KPI reporting, cost management, and continuous improvement.
Ensure strong fulfillment and customer experience across DTC, wholesale, and retail distribution channels.
Oversee inbound and outbound logistics, including freight, customs, and transportation carrier performance; optimize transportation costs, delivery speed, and service levels.
Work with the executive team on operational readiness for company milestones and revenue goals, and collaborate cross-functionally to enable product launches.
Partner with Finance and Technology on enterprise ERP performance and optimization, including systems and processes, troubleshooting, training, and documentation.
Drive financial performance through P&L management, cost-reduction initiatives, and operational KPIs.
Own COGS management and improve margins while maintaining quality and brand experience.
Partner with Finance to develop accurate financial forecasts and budgets.