Olympic & Paralympic Hospitality & Ticketing Management, Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

Join Sports & Entertainment Marketing to help deliver world-class hospitality experiences tied to JPMorgan Chase’s Olympic & Paralympic sponsorship. This role will sit at the center of ticketing, accommodations, and experience planning—partnering across the firm and with key external stakeholders. As a Vice President in the Olympic & Paralympic Hospitality & Ticketing Management team, you will be responsible for planning and operational delivery of hospitality programs across the Olympic and Paralympic sponsorship, including ticketing allocation, guest experience design, and accommodations logistics. This role partners with Lines of Business and cross-functional stakeholders to align priorities, manage processes, and execute high-touch experiences at scale. The VP will serve as a primary operational point of contact with external stakeholders such as the IOC and LA28, ensuring seamless coordination, governance, and execution.

Requirements

At least five years relevant experience in hospitality management, event operations, ticketing programs, or major event guest experience delivery
Strong operational program management skills, including managing complex timelines, inventories, and multiple stakeholder groups
Ability to manage detailed, high-volume processes with accuracy (e.g., allocation tracking, attendee data, booking details, deadline management)
Ability to operate effectively in a matrixed organization, influencing partners across Lines of Business without direct authority
Ability to engage confidently with external stakeholders and service providers, including resolving issues under time pressure
Ability to communicate clearly and professionally, including creating executive-ready materials and stakeholder updates
Strong risk awareness and judgment in handling high-visibility hospitality programs and sensitive information
Ability to partner effectively with Legal, Compliance, Risk, Procurement, and Finance to meet governance and control requirements
Ability to manage agencies/vendors end-to-end, including scoping, briefing, performance management, and budget control
Travel as required to support planning moments and major event delivery

Nice To Haves

Experience working with Olympic/Paralympic stakeholders (e.g., IOC, organizing committees) or comparable global rights holders/major events
Familiarity with ticketing platforms, hospitality allotment models, and guest management systems
Experience managing accommodations programs and/or travel logistics at scale
Experience supporting client hospitality programs in financial services or other regulated environments
Experience developing repeatable operating models, playbooks, and service standards for premium experiences
Comfort working across global time zones and with international stakeholders

Responsibilities

Lead end-to-end hospitality operations for Olympic & Paralympic sponsorship moments, including ticketing, accommodations, and guest experience planning
Own ticketing governance and allocation processes across Lines of Business, including planning calendars, request intake, approvals, inventory tracking, and reporting
Coordinate with external stakeholders (e.g., IOC, LA28, and related service providers) to manage ticketing systems, allotments, policies, deadlines, and deliverables
Partner with LOB marketing, client teams, and regional stakeholders to design hospitality programs that meet business objectives and brand standards
Develop and maintain tools, playbooks, and operating procedures (e.g., request forms, FAQs, timelines, RACI, escalation paths) to enable consistent execution
Manage accommodations strategy and logistics, including room blocks (as applicable), booking workflows, attendee communications, and issue resolution
Oversee onsite guest experience delivery, including itineraries, venue coordination, transportation inputs (as applicable), staffing, and run-of-show support
Ensure compliance with sponsorship rights/usage rules, ticketing/hospitality terms, and internal governance in partnership with Legal, Compliance, Risk, and Controls
Manage hospitality vendors and agencies (e.g., event operations, travel/housing partners, guest management platforms) including SOWs, budgets, and performance
Track budgets, forecasts, and invoices for hospitality programs; deliver financial discipline and documentation across workstreams
Build measurement and feedback loops (guest satisfaction, operational KPIs, post-event learnings) to improve future hospitality programs
Communicate clearly with senior stakeholders through regular updates on inventory, priorities, risks, and readiness