Vice President Resident Care - Sr. Living

Benchmark Senior Living•Waltham, MA

About The Position

The Vice President of Resident Care develops quality resident care services and ensures compliance with state regulations and Benchmark policy. The position promotes and integrates Benchmark Senior Living’s mission and philosophy through the development and support of Resident Care and Memory Care guidelines, policies, and procedures, risk management, regulatory compliance, talent development, and ongoing quality improvement programs. The Vice President oversees clinical partners in the field, maintains a resident- and family-focused approach, and works toward excellence in community service and profitability. The role provides leadership for resident care, including Memory Care and Programming (Customer Engagement), and partners across the organization and with third parties to improve resident safety, satisfaction, care offerings, and business results. Extensive travel is required, including frequent day travel and overnight stays based on business needs.

Requirements

Bachelor of Arts or Bachelor of Science degree in nursing.
10 or more years of clinical leadership experience.
Valid driver's license.
Strong analytical, strategic-thinking, and problem-solving skills.
Ability to balance customer needs with business goals when developing solutions.
Executive-level visioning, strategic development, and influencing skills and experience.
Ability to work effectively as both a team lead and an individual contributor.
Ability to drive creative new approaches.
Extensive experience managing and mentoring high-performing professionals across disciplines such as operations, resident care, activities, and other functional business areas.
Ability to interact with senior-level management.
Strong communication and presentation skills.

Nice To Haves

Master’s degree.
Valid, unrestricted RN license.
Five or more years of multi-state experience.

Responsibilities

Create an environment in which regional nurses can deliver quality resident services in the communities.
Develop growth strategies by introducing care platforms and enhancements to existing care offerings.
Monitor compliance with state and regulatory guidelines.
Set and review staffing models for the company.
Develop programs with third-party vendors to enhance resident safety and increase length of stay.
Partner with Legal and Risk Management to oversee Benchmark Senior Living quality assurance programs.
Participate in strategy sessions to increase resident satisfaction, expand community offerings, and drive profitability.
Organize, direct, and integrate practices to ensure continued compliance with applicable state and federal laws governing medical services.
Participate in site reviews conducted by state, federal, or other regulatory agencies.
Partner with Sales to generate business leads and contribute to project proposals and presentations.
Lead the resident care department, including Memory Care and Programming (Customer Engagement).
Ensure staff have appropriate allocation and resources to meet project deliverables and resident expectations while maintaining revenue goals and margins.
Identify opportunities and build effective relationships across teams, departments, units, organizations, vendors, and health providers to help achieve business goals.
Use economic, financial, industry, and functional data to assess business strengths and weaknesses, identify issues, and develop practical strategies and solutions.
Seek and encourage innovative approaches to organizational problems and opportunities, and maintain effectiveness when work environments change.
Provide strategic leadership, address strategic challenges, and establish and implement strategies that improve business results in the functional area.