Vice President Resident Care - Sr. Living

Benchmark Senior Living•Waltham, MA

About The Position

The Vice President of Resident Care develops quality resident care services and ensures compliance with state regulations and Benchmark policies. The role promotes and integrates Benchmark Senior Living’s mission and philosophy by developing and supporting Resident Care and Memory Care guidelines, policies, and procedures; risk management; regulatory compliance; talent development; and ongoing quality improvement programs. The position oversees clinical partners in the field, maintains a resident- and family-focused approach, and works toward excellence in community service and profitability. Extensive travel is required, including frequent day travel and overnight stays based on business needs. The role provides strategic and operational leadership for resident care, Memory Care, and programming. It develops care platforms and service enhancements, supports regulatory readiness, establishes staffing models, and works with vendors, health providers, Legal/Risk Management, sales, and other teams to improve resident safety and satisfaction while supporting business results.

Requirements

Bachelor of Arts or Bachelor of Science degree in nursing.
10 or more years of clinical leadership experience.
Valid driver's license.
Strong analytical, strategic thinking, and problem-solving skills.
Ability to balance customer needs with business goals when developing solutions.
Executive-level visioning, strategic development, and influencing skills and experience.
Ability to excel as both a team lead and an individual contributor.
Ability to drive creative new approaches.
Extensive experience managing and mentoring high-performing professionals across diverse disciplines, including operations, resident care, activities, and other functional business areas.
Ability to interact with senior-level management, combined with strong communication and presentation skills.

Nice To Haves

Master’s degree.
Valid, unrestricted RN license.
Five or more years of multi-state experience.

Responsibilities

Create an environment that enables regional nurses to deliver quality resident services within communities.
Develop growth strategies by introducing care platforms and enhancements to existing care offerings.
Monitor compliance with state and regulatory guidelines.
Set and review staffing models for the company.
Develop programs with third-party vendors to enhance resident safety and increase length of stay.
Partner with Legal/Risk Management to oversee Benchmark Senior Living quality assurance programs.
Participate in strategy sessions to increase resident satisfaction and community offerings and drive profit.
Organize, direct, and integrate practices to ensure continued compliance with applicable state and federal laws governing medical services.
Participate in site reviews by state, federal, or other regulatory agencies.
Partner with sales to generate business leads and contribute to project proposals and presentations.
Provide leadership to the resident care department, including Memory Care and Programming (Customer Engagement).
Ensure staff are properly allocated and equipped with appropriate resources to achieve project deliverables and resident expectations while maintaining revenue goals and margins.
Build strategic partnerships and effective working relationships across teams, departments, units, and organizations to help achieve business goals.
Establish vendor partnerships that leverage products or services to enhance the customer experience and drive business results.
Align company goals with third-party vendors and health providers serving residents.
Use economic, financial, industry, and functional data to assess business strengths and weaknesses, identify issues, and develop strategies and plans.
Collect, consolidate, and use relevant information to identify causes of problems and implement practical solutions.
Develop strategies to enhance the resident experience and drive results, including growing strategic care platforms.
Seek and encourage innovative approaches to organizational problems and opportunities, and maintain effectiveness when work-environment changes occur.
Provide strategic leadership, address key strategic challenges, and help define, establish, and implement strategies that improve business results in the functional area.
Establish and commit to long-range courses of action after considering information, assumptions, resources, constraints, and organizational values.