Vice President of Property Technology

Sage Hospitality•Denver, CO

3d•$200,000 - $230,000•Hybrid

About The Position

Sage Hospitality Group is seeking a Vice President of Property Technology to oversee technology within hotels, restaurants, and spas. This role focuses on project management, brand compliance, capital planning, budgeting, vendor management, property transitions, and strategic direction, rather than direct IT support, which is handled by third-party MSPs. The ideal candidate will possess strong technical, project management, and interpersonal skills to manage complex technology initiatives, represent IT interests, and communicate effectively with stakeholders including property owners and major hotel brands.

Requirements

Working knowledge of major hospitality systems including PMS, POS, CRS, CRM, HSIA, telephony, TV solutions, key/lock systems, data circuits, and credit card processing applications
Strong familiarity with Sales & Catering systems, Revenue Management systems, HR/timekeeping systems, and AI messaging/chat bot solutions
Awareness of technology systems in other functional areas such as Finance, Accounting, Marketing (vanity websites, social media), and Risk Management
Microsoft Office Suite and other productivity solutions such as Box.com, Zoom and email
Excellent customer service and communication skills
Strong public speaking and presentation skills
Proven experience leading in-house and third-party IT resources in a consumer-oriented business
Effective leadership and knowledge of relevant cyber security initiatives including PCI compliance, Personally Identifiable Information (PII) legislation (e.g., GDPR, CCPA, NY SHIELD Act), network administration, information security, firewall administration, and MSSP outsourcing in a multi-unit environment
High-touch, proactive customer service mentality
Conflict de-escalation in high-stress situations with multiple stakeholders
Servant leadership and heart-led leadership; no task is beneath you
Ability to communicate technical topics in plain English and positively influence and persuade IT stakeholders across the organization
Ability to lead company into new and better technology applications for customers and employees
Hands-on experience with Generative AI (LLM) solutions such as OpenAI’s ChatGPT, Anthropic’s Claude, or Google’s Gemini
Bachelor's degree required
10+ years progressive experience as an effective leader for a multi-property, multi-state organization.
Hands-on experience with hospitality technology, from practitioner to leader.

Nice To Haves

Advanced degree preferred
Training and certifications in computer-related specialties preferred

Responsibilities

Accountability for the operation of all property technology solutions
Collaboration with VPs of Operations and VPs of Operations Finance on annual property budgets
Project management and ownership for all IT activities for a small portfolio of hotels
Stay abreast of all brand guidance (e.g., mobile key, associate alert systems) for major hospitality brands such as Marriott, Hilton, Hyatt, IHG, Wyndham and Choice
Stay abreast of hospitality technology trends, vendors and cost-efficient solutions
Serve as point of escalation for all technology vendor relationships, including MSP partners
Serve as technical expert in conversations with business development leaders and current and prospective property owners and asset managers
Advocate for technology solutions that are cost-efficient, reliable, scalable, secure and accurate
Direct timely and effective management of IT related projects including system upgrades, server replacements, network infrastructure initiatives, etc.
Manage all hardware/software selection, maintenance, upgrade, and end-of-life planning
Research and offer technical solutions for friction/pain points at properties
Align organizational strategy with systems design and development
Make informed recommendations for all systems that reflect thorough research and references
Lead the network and infrastructure design and implementation process for new hotels in accordance with budget and timeline constraints
Identify and champion technology capabilities that improve property operations, guest experience, reliability, scalability, security, and business performance
Research and recommend system upgrades for property and above-property technology platforms
Ability to analyze complex technical information and findings, and present it to leadership in a cost and benefit framework
Provide effective project management on enterprise-wide initiatives pertaining to IT
Partner with Information Security to ensure property technology solutions, vendors, projects, openings, and transitions meet Sage cybersecurity, technology risk, and compliance requirements
Provide coaching and career development to a team of property technology associates. Most importantly, keep the team’s technical skills relevant through continuous learning, training, certifications, conferences and networking with other hospitality companies.

Benefits

Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.