Vice President of Operations

A Family of Brands•Cincinnati, OH

12d

About The Position

The Vice President of Operations is Champion’s single point of accountability for post-sale operations, including order management, installation, service, and warranty. The role owns delivery execution and ensures customer experience, cost structure, and quality are consistent across every Champion Division. Reporting to the Division President and serving on the Champion leadership team, the Vice President sets operational strategy, standardizes processes across branches, and leads Regional Operations Managers, Service and Warranty, and Installation teams. The role bridges the factory and field and Sales and Operations, with performance measured by customer satisfaction, installation throughput, cost of goods, receivables, and each Division’s progress toward profitability targets. The position partners with the Division President to establish operational goals and strategies, integrates operational plans with sales strategies, and leads operational expansion into new geographic markets. It owns the handoff from signed contract to completed installation, promotes cross-functional coordination, and establishes operating standards across branches, distribution, installation, and service. The Vice President is responsible for operational financial performance, customer service and warranty standards, accurate reporting, safety culture, and developing accountable operations leadership. The role requires frequent travel to regions, branches, distribution sites, and active installation job sites. Work includes prolonged periods sitting and using a computer, and flexible hours, including evenings and weekends, may be required as business needs dictate. The position has access to confidential corporate and personal information and requires signing the appropriate Confidentiality and Non-Compete Agreement. The stated base pay range is $185,000–$200,000, with total compensation opportunity up to $320,000 including base and variable compensation. Champion offers medical, dental, vision, and disability coverage, a 401(k), flex spending account, a company truck, and more.

Requirements

15 or more years of experience in operations, general management, or executive leadership within a multi-location organization.
Strong financial acumen, including P&L management, budgeting, job costing, contribution-margin analysis, and operational forecasting.
Demonstrated ability to standardize processes and drive consistent execution across multiple locations.
Working knowledge of the residential sales process and customer project lifecycle, from contract through installation and service.
Proficiency with operational technology platforms and order-management systems, and ability to use data for decision-making.
Exceptional leadership and change-management skills, including driving performance through influence and collaboration with peers in Sales and Manufacturing.
Strategic mindset and ability to translate high-level goals into effective operational execution.
Expert problem-solving, conflict-resolution, and decision-making skills.
Executive-level communication and interpersonal skills.
Knowledge of field safety programs and compliance requirements.
Proven track record of scaling operations, improving efficiency, and improving profitability.
Ability to travel frequently to regions, branches, distribution sites, and active installation job sites.
Ability to work flexible hours, including evenings and weekends, as business needs require.
Ability to sit for prolonged periods and work on a computer.

Nice To Haves

Experience in residential or commercial construction, home improvement, or installation-based services.
Bachelor’s degree in business, operations, or a related field.

Responsibilities

Partner with the Division President to set short- and long-term operational goals and strategies aligned with corporate objectives and scalable growth.
Represent operations on the Executive Leadership Team and integrate operational and sales strategies to align growth plans with delivery capacity.
Lead operational expansion into new geographic markets, including branch planning, staffing, training, and openings.
Partner with the Vice President of Sales to ensure a seamless handoff from signed contract through completed installation.
Serve as the primary liaison between the factory and field, aligning priorities and resolving operational issues before they affect customers.
Coordinate with Manufacturing/Distribution, PSG, CSG, NCC, OMG, and the Centralized Sunroom Team to improve cross-functional processes.
Establish consistent operating standards across branches, distribution, installation, and service, and hold Divisions accountable to them.
Ensure disciplined use of the order-management process, including real-time visibility into schedules, revenue projections, and operating efficiency.
Maintain installer capacity in every Division through recruiting, training, and retention programs.
Lead a safety culture and ensure safety protocols and training programs are followed in every Division.
Own operational financial performance, including budgets, cost management, cost of goods sold, and profitability by Division.
Use job-cost, contribution-margin, and forecast data by region and branch to identify underperformance and drive corrective action.
Reduce the cost impact of closed and service-only markets while protecting service commitments to existing customers.
Partner with Accounting to keep receivables current and collections disciplined.
Own the post-sale customer experience and establish service and warranty standards that protect Champion’s reputation.
Ensure accurate operational and customer reporting and use results to drive continuous process improvement.
Lead, develop, and hold accountable Regional Operations Managers, the Director of Service and Warranty, and Installation leadership across Champion Divisions.
Build bench strength and succession for key operations leadership roles and foster a high-performance, accountable culture.
Sign the appropriate Confidentiality and Non-Compete Agreement.