Vice President of Operations

YMCA OF SOUTHWEST FLORIDA•Naples, FL

4d•$100,000 - $130,000•Onsite

About The Position

The YMCA of Collier County Vice President of Operations provides executive leadership and hands-on oversight of two Collier County branches and associated youth, program, and community outreach operations. Reporting directly to the CEO and serving on the executive leadership team, this role is accountable for daily operations, financial stewardship, high-quality programs, membership growth, staff and volunteer development, facilities, and community relationships. The VP advances organizational strategy while staying actively engaged with branch teams, members, and community partners. The position is based onsite at Collier County locations, with flexibility to support branch operating hours, community events, and urgent facility or operational needs. The role requires managing competing priorities and responding to emergencies across office, program, and facility environments. Duties may change based on organizational needs.

Requirements

Bachelor's degree in human services, social services, education, business, or a related field, or an equivalent combination of education and experience; the degree is preferred.
Eight or more years of progressively responsible management experience, preferably in a YMCA or other nonprofit or community-serving organization.
Demonstrated ability to lead hands-on multi-site operations, supervise and develop teams, oversee programs, and manage operating budgets and financial performance.
Experience recruiting, engaging, and developing volunteers and community leaders, including supporting boards or advisory groups.
Ability to lead annual fundraising campaigns and build productive donor and community partnerships.
Strong written, verbal, presentation, interpersonal, and problem-solving skills, with the ability to work effectively with people from diverse backgrounds.
Valid driver's license, ability to meet YMCA driving criteria, and ability to travel within the service area as needed.
CPR and First Aid certification may be required based on assignment.
Successful completion of required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse is a condition of employment.
Ability to manage competing priorities, respond to emergencies, and work in office, program, and facility environments.
Commitment to accessibility, inclusion, and reasonable accommodations in accordance with applicable law.

Nice To Haves

YMCA Multi-Team Leader or Organizational Leader certification.

Responsibilities

Direct and administer daily operations of both branches and assigned program sites, ensuring consistent service, effective staffing, sound operating procedures, and performance goals.
Plan, implement, evaluate, and continuously improve programs and services that respond to community needs and make effective use of facilities.
Recruit, hire, supervise, coach, evaluate, and develop branch and departmental leaders, staff, and volunteers; promote accountability, succession readiness, and a positive, inclusive workplace culture.
Develop, administer, and monitor branch and program budgets; manage expenses and revenue, recommend corrective action, and meet or exceed approved financial targets.
Drive membership acquisition, engagement, retention, and satisfaction; respond to member and participant concerns and support a consistent, welcoming service experience.
Lead financial development efforts, including annual campaign performance, donor engagement, and collaboration with staff and volunteers to advance philanthropic goals.
Work with branch leadership to develop and engage diverse Branch Community Boards and other volunteers in support of the YMCA mission and strategic priorities.
Represent and promote the YMCA throughout Collier County and build relationships with community organizations, businesses, governmental entities, and other partners.
Ensure child protection practices, reporting expectations, staff conduct standards, applicable laws, licensing requirements, and association policies are followed.
Ensure facilities, grounds, and equipment are safe, clean, and well maintained; coordinate preventive maintenance and respond to operational or facility emergencies.
Implement association strategic priorities and annual operating plans; assess program and branch results and provide direction, follow-up, and accountability.
Partner with marketing and program leadership to communicate the YMCA mission, programs, impact, and community benefit, and support local outreach.
Serve on the executive leadership team, lead assigned association-wide initiatives, and collaborate across departments to advance organizational objectives.
Model YMCA values, ethical conduct, sound judgment, innovation, and respectful relationships.
Adhere to youth boundaries and procedures for high-risk activities and supervision; attend required annual abuse risk management training; report suspicious or inappropriate behavior and policy violations; follow mandated abuse reporting requirements; ensure proper participant sign-in and sign-out and restrict workspace access to authorized adults.
Complete required YMCA safety, child abuse prevention, bloodborne pathogens, and other assigned training.
Perform other duties as assigned.