Vice President of Operations

Benchmark Human Services-IN•Fort Wayne, IN

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About The Position

Benchmark Human Services is seeking a Vice President of Operations to lead industrial operations across businesses in print and mail, light manufacturing, highway safety products, and federal contract services. The businesses compete on quality, on-time delivery, and customer service while creating meaningful employment for individuals with disabilities. The VP will set direction for multiple business lines across several states, lead directors and managers, and develop new business supporting the mission. The position reports to the CEO and is part of the senior leadership team. The role oversees prevocational services and workplace-readiness training for more than 120 individuals; business development and formal proposals for public and private sectors; facilities management and grounds maintenance; financial management, budgets, and profitability; program effectiveness and agency training; customer feedback; incentive plans; regulatory and agency compliance; staffing; and implementation of system, program, or service changes. The VP also develops positive relationships with referral sources, providers, regulators, customers, and agency staff. The role is based in or within commuting distance of Fort Wayne or Indianapolis, Indiana, and requires travel to sites. Candidates must have at least 10 years of management experience and 10 years of industrial operations experience, strong financial-analysis skills and a record of managing P&Ls and budgets, contract-negotiation experience, and an active federal security clearance or eligibility to obtain one. A valid driver’s license is required. A master’s degree in a related field, five or more years in human services, and knowledge of SourceAmerica, the AbilityOne Program, and the Davis-Bacon Act are preferred.

Requirements

At least 10 years of management experience.
At least 10 years of experience in an industrial operations setting.
Strong financial analysis skills and a record of managing P&Ls and budgets.
Experience negotiating contracts.
An active federal security clearance or eligibility to obtain one.
Ability to rally a team around a mission.
Valid driver’s license and willingness to travel to sites.
Based in or within commuting distance of Fort Wayne or Indianapolis, Indiana.

Nice To Haves

Master’s degree in a related field.
Five or more years of experience in human services.
Knowledge of SourceAmerica and the AbilityOne Program.
Knowledge of the Davis-Bacon Act.

Responsibilities

Oversee prevocational services providing training to more than 120 individuals to enhance workplace readiness and skill development.
Manage business development activities, including preparing and completing formal proposals in the public and private sectors.
Direct facilities management and grounds maintenance for commercial properties, ensuring operational efficiency, safety, and aesthetic standards.
Monitor financial management of designated areas using P&Ls, Power BI and HRIS reports, trend analysis, and communication with the accounting department to maximize profitability and cost containment.
Develop and monitor budgets for programs within assigned areas.
Evaluate departmental program effectiveness and revise programs when necessary.
Participate in the continued development and monitoring of agency training.
Solicit customer feedback and respond when necessary.
Monitor incentive plans for designated areas.
Stay current with and ensure compliance with federal, state, and agency standards.
Hire, train, and monitor staff in accordance with agency policy.
Interact proactively with state regulators and agency staff to facilitate positive implementation of changes to systems, programs, or services.
Lead through proactive communication, problem solving, and initiative on projects.
Promote positive relationships with current and potential referral sources and other agency providers.
Set direction for multiple business lines across several states, lead directors and managers, and grow new business that supports the mission.