Vice President of Operations

Curative Care•Wauwatosa, WI

16d

About The Position

The Vice President of Operations is a member of Curative's executive leadership team and serves as the organization's senior operational executive. Reporting directly to the President and Chief Executive Officer (CEO), this role provides leadership, direction, and accountability for Curative's operating service lines and translates organizational strategy into measurable operational results. The Vice President ensures strong day-to-day performance across programs, develops and supports high-performing leaders, strengthens operational systems and processes, and drives financial, quality, workforce, growth, and client service objectives. The role partners closely with the President and CEO, Vice President of Finance, and other organizational leaders to ensure Curative has the operational capacity, leadership, and infrastructure needed to achieve its mission and strategic priorities.

Requirements

Bachelor's degree in business, healthcare administration, nonprofit management, or a related field.
Ten or more years of progressively responsible leadership experience, including senior- or executive-level operational responsibility.
Demonstrated success leading multi-site, multi-program, or multi-business-line operations.
Responsibility for operational budgets, financial performance, and profit-and-loss management, with a strong understanding of business concepts and financial drivers.
Ability to translate organizational strategy into measurable operational results and lead cross-functional execution.
Success improving productivity, capacity, service quality, outcomes, and financial performance.
Experience developing senior leaders, building leadership accountability, and developing succession capacity.
Experience leading significant organizational change, growth initiatives, and process improvement.
Strong analytical skills and demonstrated ability to use financial and operational data to drive decisions.
Ability to evaluate opportunities, balance risk and organizational capacity, and make sound operating decisions in support of sustainability.

Nice To Haves

Advanced degree.
Healthcare, human services, nonprofit, or other complex regulated service-sector experience.
Experience working collaboratively with executive leadership and Boards of Directors.
Experience implementing new programs, services, partnerships, or acquisitions.

Responsibilities

Provide executive oversight of Curative's operating service lines and ensure achievement of operational, financial, quality, growth, workforce, and client service objectives.
Set clear expectations, define measurable outcomes, monitor performance, and ensure timely corrective action when results are not achieved.
Align staffing, resources, systems, and operational infrastructure with program needs and organizational priorities.
Identify and resolve cross-program operational barriers and promote coordination across service lines and support functions.
Translate strategic priorities into operational plans, annual and quarterly objectives, measurable milestones, and assigned accountability.
Lead cross-functional implementation of major organizational initiatives and remove barriers to execution.
Update the President and CEO on progress, risks, barriers, and recommended actions related to strategic and operational initiatives.
Partner with the President and CEO and Vice President of Finance to develop annual operating and capital budgets and hold operational leaders accountable for approved budgets.
Monitor revenue, expenses, productivity, staffing, utilization, capacity, and other key indicators; ensure corrective action plans are developed when performance varies from expectations.
Establish and monitor operational KPIs and scorecards across service lines and use performance data to identify trends, opportunities, and areas requiring intervention.
Ensure operational decisions reflect sound business principles, responsible stewardship of resources, and Curative's mission.
Lead, coach, develop, and evaluate operational leaders and establish accountability for financial, quality, workforce, and service outcomes.
Build a high-performing operational leadership team through recruitment, retention, mentoring, professional development, and succession planning.
Promote collaborative leadership, timely decision-making, effective communication, and shared accountability.
Identify opportunities to strengthen and expand existing service lines and evaluate new programs, partnerships, and growth opportunities with the President and CEO and other leaders.
Lead operational planning and implementation of approved programs, service expansions, partnerships, and strategic initiatives; assess feasibility, resources, staffing, infrastructure, financial implications, and implementation risks.
Ensure new initiatives transition from planning and implementation into sustainable ongoing operations.
Evaluate systems, workflows, staffing models, and processes to improve efficiency, effectiveness, scalability, and client experience.
Lead continuous improvement and organizational change initiatives, using data, technology, and performance information to reduce barriers, improve productivity, standardize effective practices, and support sustainable growth.
Partner with Quality and Compliance leadership to support regulatory requirements, accreditation standards, risk management, and continuous quality improvement.
Build cross-functional partnerships with Finance, Human Resources, Quality, Information Technology, Development, Marketing, and other support departments.
Establish expectations for excellence across programs and support quality, workforce, growth, and client experience targets.
Provide reports and operational updates to the Board of Directors as requested by the President and CEO.