Operations Vice President - NJ

RHA Health Services, LLC • Sparta Township, NJ

20d

About The Position

The Vice President of Operations is an executive leader responsible for strategic oversight and operational execution of high-quality, person-centered services for individuals with intellectual and developmental disabilities across a designated region. The role ensures compliance with company policies and state and federal regulations, advances organizational goals with minimal oversight, and represents the organization to families, guardians, community stakeholders, and regulatory bodies.

The Vice President oversees regional residential, day, and/or community-based programs; leads regional employees and operational planning; manages budgets and financial performance; develops and retains high-performing teams; and works with quality and compliance departments to maintain licensing readiness and successful audits. The role also builds community partnerships and identifies regional growth and program-development opportunities.

This position directly supervises Regional Business Office Managers, Executive/Admin Assistants, and Executive Directors, and provides overall leadership and indirect oversight for employees throughout the assigned region.

Requirements

• Minimum of 5 years working in IDD services.
• At least 2 years in a regional leadership role with responsibility for multi-site operations.
• Proven leadership and decision-making abilities.
• Strong understanding of IDD-related regulations and service models.
• Exceptional organizational, financial, and interpersonal skills.
• Ability to balance multiple priorities in a dynamic environment.
• Professional demeanor and ability to represent the organization effectively in internal and external settings.

Nice To Haves

• Bachelor’s degree in Human Services, Business Administration, Health Administration, or a related field is strongly preferred; equivalent work experience may be considered.

Responsibilities

• Set regional objectives and drive operational strategies aligned with the company’s mission, values, and strategic plan.
• Provide leadership to regional employees, including Executive Directors, Business Office Managers, and Executive Assistants.
• Promote company goals and service philosophy to employees and external stakeholders, including families, regulatory agencies, and the public.
• Represent the organization professionally as a role model and ambassador.
• Oversee day-to-day operations of residential, day, and/or community-based programs, ensuring high-quality, person-centered services.
• Ensure appropriate resource allocation, staffing coverage, and operational efficiency across service areas.
• Monitor performance metrics and adherence to organizational policies and key performance indicators.
• Approve and monitor regional and development budgets in coordination with Financial Services and the COO.
• Ensure responsible hiring, promotion, progressive discipline, and termination processes in accordance with company policy.
• Develop and retain high-performing teams through training, performance evaluations, coaching, and succession planning.
• Support professional development for clinical staff, administrators, and direct support teams.
• Lead regional financial planning and oversight, including budget development, forecasting, and cost management.
• Monitor service utilization, staffing models, and billing to align financial performance with organizational goals.
• Work with the finance team to manage fiscal health and mitigate operational risks.
• Ensure compliance with federal, state, and local regulations, company policies, and contractual obligations.
• Track regulatory and payer requirements and implement necessary changes across the region.
• Partner with quality and compliance departments to maintain licensing readiness and successful audit outcomes.
• Build community partnerships through participation in local chambers, events, and initiatives.
• Identify and pursue regional growth opportunities, including service expansion and new program development.
• Directly supervise Regional Business Office Managers, Executive/Admin Assistants, and Executive Directors, and provide indirect oversight for regional employees.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health and insurance benefits for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive