Vice President of Operations

Great Day Improvements: A Family of Brands•Sharonville, OH

13d•$185,000 - $200,000

About The Position

The Vice President of Operations is Champion’s single point of accountability for post-sale operations, including order management, installation, service, and warranty. The role owns delivery execution across every Champion Division and is responsible for consistent customer experience, cost structure, and quality. Reporting to the Division President and serving on the Champion leadership team, the Vice President sets operational strategy, standardizes processes across branches, and leads Regional Operations Managers, Service and Warranty, and Installation teams. The role bridges the factory and the field, as well as Sales and Operations, and is measured on customer satisfaction, installation throughput, cost of goods, receivables, and each Division’s progress toward profitability targets. The position partners with the Division President to set operational goals, supports scalable growth, leads new-market operational build-outs, and aligns delivery capacity with sales plans. It establishes consistent operating standards, maintains installer capacity, promotes safety, and owns operational financial performance, including budgets, cost management, cost of goods sold, and divisional profitability. The role also owns post-sale customer experience and service and warranty standards, uses reporting and operational data to drive improvement, and develops a high-performance operations leadership team. The posted base pay range is $185,000–$200,000, with total compensation opportunity up to $320,000 (base plus variable compensation opportunity). The position involves frequent travel to regions, branches, distribution sites, and active installation job sites, and may require flexible hours, including evenings and weekends, as business needs require. The role has access to confidential and sensitive corporate and personal information and requires signing a Confidentiality and Non-Compete Agreement.

Requirements

15 or more years of experience in operations, general management, or executive leadership within a multi-location organization.
Strong financial acumen, including P&L management, budgeting, job costing, contribution-margin analysis, and operational forecasting.
Demonstrated ability to standardize processes and drive consistent execution across multiple locations.
Working knowledge of the residential sales process and customer project lifecycle, from contract through installation and service.
Proficiency with operational technology platforms, order-management systems, and data-driven decision-making.
Exceptional leadership and change-management skills, including the ability to drive performance through influence and collaboration with Sales and Manufacturing peers.
Strategic mindset and ability to translate high-level goals into effective operational execution.
Expert problem-solving, conflict-resolution, and decision-making skills.
Executive-level communication and interpersonal skills.
Knowledge of field safety programs and compliance requirements.
Proven track record of scaling operations, improving efficiency, and improving profitability.
Ability to travel frequently to regions, branches, distribution sites, and active installation job sites.
Ability to work flexible hours, including evenings and weekends, as business needs require.
Ability to sign the required Confidentiality and Non-Compete Agreement.

Nice To Haves

Experience in residential or commercial construction, home improvement, or installation-based services.
Bachelor’s degree in business, operations, or a related field.

Responsibilities

Partner with the Division President to set short- and long-term operational goals and strategies aligned with corporate objectives and scalable growth.
Represent operations on the Executive Leadership Team and integrate operational and sales strategies so growth plans match delivery capacity.
Lead operational build-out of new geographic markets, including branch planning, staffing, training, and openings.
Partner with the Vice President of Sales to manage the handoff from signed contract to completed installation.
Serve as the primary liaison between the factory and the field, aligning priorities and resolving issues before they affect customers.
Coordinate with Manufacturing/Distribution, PSG, CSG, NCC, OMG, and the Centralized Sunroom Team to optimize cross-functional processes.
Establish operating standards across branches, distribution, installation, and service, and hold Divisions accountable for following them.
Ensure disciplined use of order-management processes and real-time visibility into schedules, revenue projections, and operating efficiency.
Maintain installer capacity in every Division through recruiting, training, and retention programs.
Lead a culture of safety and ensure safety protocols and training are followed in every Division.
Own operational financial performance, including budgets, cost management, cost of goods sold, and profitability by Division.
Use job-cost, contribution-margin, and forecast data by region and branch to identify shortfalls and drive corrective action.
Reduce the cost impact of closed and service-only markets while protecting existing-customer service commitments.
Partner with Accounting to keep receivables current and collections disciplined.
Own the post-sale customer experience and establish service and warranty standards that protect Champion’s reputation.
Ensure accurate operational and customer reporting and use results to drive continuous process improvement.
Lead, develop, and hold accountable Regional Operations Managers, the Director of Service and Warranty, and Installation leadership across Champion Divisions.
Build bench strength and succession for key operations leadership roles and foster a high-performance, accountable culture.