Vice President of Operations

Caring For All•Omaha, NE

19d

About The Position

We are seeking an experienced, results-driven Vice President of Operations (VPO) to lead and strengthen operations across the Home Care, Home Healthcare, and Infusion Services divisions. This executive leader oversees day-to-day operations across multiple regions, supporting reliable service delivery, effective staffing, exceptional client and patient experiences, operational accountability, and strong financial performance. The VPO translates organizational strategy into measurable results by strengthening processes, developing leaders, improving performance, and building scalable operational systems. Working closely with the CEO, CFO, COO, and clinical leadership, the VPO supports sustainable growth, financial performance, quality, regulatory compliance, and operational readiness. The role combines strategic thinking with hands-on operational leadership and requires balancing workforce capacity, service quality, financial performance, and the distinct needs of multiple healthcare service lines. The VPO provides operational oversight; clinical assessments, treatment decisions, and professional supervision remain the responsibility of qualified, licensed personnel. The organization’s culture is rooted in compassion, dignity, and individualized care. It is committed to empowering individuals of all ages and abilities to maintain independence and well-being in their homes through thoughtful caregiver matching, ongoing training, and a person-centered approach.

Requirements

At least five years of progressive leadership experience in healthcare operations, Home Care, Home Healthcare, Infusion Services, or a comparable environment.
Demonstrated success managing multiple locations, service lines, leaders, or geographically distributed teams.
Proven ability to improve staffing, service delivery, operational accountability, and financial performance.
Working knowledge of payer authorizations, scheduling, documentation, EVV, and revenue cycle processes, as applicable.
Ability to interpret budgets, KPIs, and performance reports and translate findings into measurable operational improvements.
Experience partnering with licensed clinical leaders on operational, quality, and compliance initiatives.
Strong leadership, communication, coaching, organizational, and problem-solving skills, with a commitment to high-quality service for clients, patients, employees, and other stakeholders.
Willingness to travel regularly between service locations, approximately 20–25%, and respond to escalated operational issues outside normal business hours.

Nice To Haves

Bachelor's degree in business administration, healthcare administration, or a related field; equivalent leadership experience will be considered.
Experience with Well Sky or comparable healthcare software.
Master's degree in business administration, healthcare administration, or a related field.
Experience supporting acquisitions, business integration, and organizational growth.
Understanding of the distinct operational and regulatory requirements of Home Care, Home Healthcare, and Infusion Services.

Responsibilities

Lead daily operations across Home Care, Home Healthcare, and Infusion Services, establishing expectations, leadership accountability, and performance standards.
Standardize workflows while accommodating service-line-specific operational and regulatory requirements.
Identify operational barriers, implement solutions, and drive measurable improvements across regions and locations.
Establish and monitor KPIs, dashboards, and corrective action plans.
Oversee referral intake, scheduling, staffing, authorizations, and timely service initiation.
Monitor service reliability, missed visits, delayed starts of care, client and patient satisfaction, complaints, and retention.
Ensure timely resolution of concerns and coordinate care transitions and changing service needs with clinical leadership.
Strengthen referral relationships through responsive intake, dependable service delivery, and effective communication.
Align staffing capacity, qualifications, and competencies with service demand in partnership with clinical leadership.
Maintain reliable coverage and escalation procedures for staffing shortages, call-offs, after-hours needs, and service interruptions.
Partner with Human Resources on recruitment, onboarding, retention, training, employee relations, leadership development, and succession planning.
Develop operational leaders who promote accountability, consistency, and continuous improvement.
Oversee timely scheduling, payer authorization tracking, electronic visit verification (EVV), and documentation completion, as applicable.
Address scheduling errors, missed punches, red shifts, authorization gaps, and documentation deficiencies within established deadlines.
Partner with clinical, Billing, and Finance teams to improve billing and payroll accuracy, claims readiness, and operational efficiency.
Reduce preventable revenue loss associated with unfilled authorized hours, missed visits, incomplete records, and operational errors.
Partner with the CFO to develop and manage regional and service-line budgets.
Monitor labor costs, overtime, productivity, utilization, budget performance, and profitability, and implement corrective action when targets are not met.
Provide executive leadership with regular updates on performance, risks, resource needs, and progress toward organizational goals.
Translate growth strategies into operational plans and develop scalable processes supporting expansion, acquisitions, and business integration.
Partner with Compliance, Human Resources, and clinical leadership to implement operational policies and applicable requirements.
Ensure timely reporting and escalation of incidents, safety concerns, and suspected abuse or neglect.
Support quality improvement, audits, accreditation, operational reviews, and corrective action plans.
Maintain accurate records, protect confidential information, and ensure timely resolution of identified risks and performance concerns.