Vice President of Operations
About The Position
Concerto Renal Services is seeking a Vice President of Operations (VPO) to lead all operations across an assigned region. The VPO is accountable for overall market health, including quality, staffing and hiring, census, business development, physician engagement, financial performance, and regulatory compliance with CMS requirements and Concerto goals. The role manages the market’s Directors of Operations and Regional Managers and reports to the Senior Vice President of Operations. The VPO provides strategic leadership to improve processes and operations, promote accountability, and retain and develop talent. This includes maintaining quality and regulatory standards, reviewing audit results and patient outcomes, developing policies and procedures, managing staffing, and overseeing cost-efficient operations and budgets. The role also builds relationships with medical directors, nephrologists, and internal departments, and responds to customer service issues. Travel between facilities throughout the state is required, up to 75%. Concerto Renal Services is an industry leader in nursing home dialysis. Its model aims to provide people with end-stage renal disease convenient, centralized, continuous care.
Requirements
- Management experience.
- Understanding of CMS regulations.
- Proficiency with Microsoft Office, including PowerPoint, Word, Excel, and Outlook.
- Unencumbered driver's license.
- Ability to lift at least 20 pounds.
- Mental, visual, and auditory attention to patients, customers, and staff.
Nice To Haves
- Previous healthcare experience.
Responsibilities
- Promote quality standards using KDOQ guidelines, ESRD and regulatory requirements, and Concerto professional standards of care.
- Ensure Regional Managers conduct monthly documentation audits and analyze results to identify needed process improvements.
- Oversee market compliance by reviewing monthly facility audit results, responding appropriately and promptly to state survey recommendations, monitoring patient outcomes and standards of care, and collecting data for quality analysis.
- Maintain and develop policies and procedures that reflect practice and support safety and regulatory compliance.
- Manage team staffing, including interviewing, hiring, promoting, performance management, coaching, training, evaluations, employee relations, corrective action, and terminations.
- Conduct regular Regional Manager meetings to share information and address concerns.
- Ensure cost-efficient state operations, including tracking hours and cost per treatment.
- Develop staffing and supply budgets in partnership with the Senior VPO, and monitor and adjust them in response to census fluctuations.
- Develop strategic business plans for the assigned market.
- Maintain confidentiality of patients, staff, and facilities.
- Respond to, resolve, and follow up on customer service issues in a timely manner.
- Develop and maintain positive relationships and communication with State Medical Directors, Credentialed Nephrologists, and other Concerto departments.
- Travel throughout the state and between facilities, up to 75%.
Benefits
- Competitive pay.
- Clinical and corporate career advancement.
- Medical, dental, and vision benefits.
- Short- and long-term disability benefits.
- Pet insurance.
- 401(k) match of 50% up to 6% of salary.
- Paid time off.
- Paid holidays.
- Discounts through Nectar.
- Employer-paid Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
