Vice President of Operations

Benchmark Human Services•Fort Wayne, IN

13d

About The Position

Benchmark Human Services is seeking a Vice President of Operations to lead industrial operations across businesses in print and mail, light manufacturing, highway safety products, and federal contract services. The role sets direction for multiple business lines across several states, leads directors and managers, and grows business that supports the organization’s mission of creating meaningful employment for individuals with disabilities. The VP reports to the CEO and is part of the senior leadership team. The position oversees prevocational services that train more than 120 individuals, manages business development and formal proposals, directs facilities and grounds maintenance, and monitors financial performance, budgets, programs, training, customer feedback, and incentive plans. It also ensures compliance with applicable standards, hires and develops staff, works with regulators and agency staff on system and program changes, and maintains relationships with referral sources and providers. The role is based in or within commuting distance of Fort Wayne or Indianapolis, Indiana, and requires travel to sites.

Requirements

At least 10 years of management experience.
At least 10 years of experience in an industrial operations setting.
Strong financial analysis skills and a record of managing P&Ls and budgets.
Experience negotiating contracts.
An active federal security clearance or eligibility to obtain one.
Ability to rally a team around a mission.
Valid driver's license and willingness to travel to sites.
Based in, or within commuting distance of, Fort Wayne or Indianapolis, Indiana.

Nice To Haves

Master's degree in a related field.
At least 5 years of experience in human services.
Knowledge of SourceAmerica and the AbilityOne Program.
Knowledge of the Davis-Bacon Act.

Responsibilities

Oversee prevocational services providing training to more than 120 individuals to enhance workplace readiness and skill development.
Manage business development activities, including preparing and completing formal proposals in public and private sectors.
Direct facilities management and grounds maintenance for commercial properties, ensuring operational efficiency, safety, and aesthetic standards.
Monitor financial management of designated areas using P&Ls, Power BI and HRIS reports, trend analysis, and regular communication with accounting to maximize profitability and cost containment.
Develop and monitor budgets for programs within assigned areas.
Evaluate departmental program effectiveness and make revisions when necessary.
Contribute to the continued development and monitoring of agency training.
Solicit regular customer feedback and respond as necessary.
Monitor incentive plans for designated areas.
Keep up to date with and ensure compliance with federal, state, and agency standards.
Hire, train, and monitor staff in accordance with agency policy.
Interact proactively with state regulators and agency staff to facilitate positive implementation of changes to existing systems, programs, or services.
Lead proactively through communication, problem solving, and taking initiative on projects.
Promote positive ongoing relationships with current and potential referral sources and other agency providers.
Set direction for multiple business lines across several states, lead directors and managers, and grow new business that supports the mission.