Vice President of Operations
About The Position
The Vice President of Operations owns operational performance across Jay Group's entire fulfillment network — more than 770,000 square feet across Pennsylvania, Nevada, and Texas, including the launch of our newest 250,000 sq ft Houston facility. This is a network-level executive role: the VP sets the operating strategy, standards, and rhythms that make four buildings in three time zones perform as one system, and leads the Site Directors who own each building day to day. The role carries full accountability for service (on-time shipping, dock-to-stock, inventory integrity in partnership with Finance), cost (labor productivity, engineered standards, gross margin contribution), safety, and scalability. The VP is a builder as much as an operator — the mandate is to install the playbooks, engineering discipline, and leadership bench that let the network double without doubling its problems.
Requirements
- 15+ years of progressive fulfillment, distribution, or 3PL operations leadership, including 5+ years leading multi-site operations at a senior level.
- Proven P&L or gross-margin ownership in a high-volume, WMS-driven fulfillment environment (Manhattan WMS experience a strong plus).
- Demonstrated success launching or expanding facilities — greenfield startup experience strongly preferred.
- Deep working knowledge of engineered labor standards, labor management, and industrial engineering principles.
- Track record of building leadership benches and running disciplined operating cadences (EOS experience a plus).
- Ability to travel 25–40% across the network, heavier during the Houston launch.
Nice To Haves
- Experience in multi-client 3PL / omnichannel fulfillment with B2B (retail routing guide) and D2C parcel operations.
- Exposure to automation evaluation and deployment (conveyance, print-and-apply, goods-to-person, robotics).
- Familiarity with BI-driven operations management (Qlik, Power BI, or similar).
Responsibilities
- Own the operating plan for the full fulfillment network: capacity, labor, service standards, and cost targets by site.
- Translate company growth plans into operational readiness — space, staffing, equipment, and process capacity ahead of demand.
- Serve on the Executive Leadership (EOS) team; own operations rocks, scorecard measures, and cross-functional issue resolution.
- Lead, develop, and hold accountable the Site Directors at every facility through a consistent KPI framework: on-time shipping, dock-to-stock cycle time, inventory accuracy, units-per-hour, quality, and safety.
- Run a disciplined operating cadence — daily network pulse, weekly site reviews, monthly performance deep dives.
- Balance workload, headcount, and overtime across sites; own peak-season readiness planning end to end.
- Own operational delivery of any greenfield: layout and flow (with Process Engineering), systems readiness (with IT/WMS Systems), leadership hiring, workforce ramp, and client go-lives.
- Deliver the launch on schedule and on budget with service levels protected across the existing network throughout the ramp.
- Own labor planning and productivity against engineered standards; drive gross-margin performance at the site and client level in partnership with Finance.
- Sponsor the engineered-standards program and ensure operational pricing inputs (VAS, kitting, special projects) reflect true effort.
- Direct the Process Engineering function: standards, layout, dock-to-stock design, and continuous improvement.
- Own quality and claims performance, corrective-action discipline, and a safety-first culture across all facilities.
- Partner with Client Services and Sales on business reviews, facility tours, new-client solutioning, and operational commitments — and ensure the floor delivers what the front of the house sells.
Benefits
- Jay Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
