Vice President of Operations- Independent Properties (Remote)

Pyramid Global Hospitality

4d•Remote

About The Position

Pyramid Global Hospitality is seeking a Vice President of Operations for a portfolio of Independent Hotels and Resorts. This role provides executive oversight and leadership for an assigned group of hotels and resorts, ensuring balanced scorecard performance, profitability, brand execution, and guest outcomes. The position involves partnering closely with General Managers to enhance leadership capabilities, operational rigor, and service execution. Key responsibilities include defining and operationalizing distinct brand identities, guiding the development of unique guest experiences, and overseeing strategies across sales, revenue management, marketing, and distribution to maximize revenue and market share. The role also drives disciplined cost management, collaborates with Finance on financial governance, leads capital planning, and ensures programs are in place for asset inspection and brand compliance. Furthermore, the Vice President will focus on attracting, developing, and retaining top talent, coaching General Managers and senior leaders, and building leadership bench strength. Developing trusted relationships with owners, asset managers, and stakeholders, and leveraging data to identify performance gaps and growth opportunities are also critical aspects of this position. Travel up to 75% is required.

Requirements

Minimum 7 years of progressive hospitality operations leadership, with demonstrated success across multiple property types or complexity levels.
Bachelor’s degree required preferably in Hospitality, or Travel & Tourism Management.
Independent hotel or resort experience required.
Proven executive leadership capability in team selection, mentorship, and succession planning, as well as leading change and transformation and driving accountability and enterprise-level results.
Strong analytical and strategic thinking skills with the ability to translate insight into action.
Deep understanding of best-in-class operating practices and the ability to unify multiple disciplines under a cohesive strategy.
Exceptional communication, influence, and stakeholder-management skills.
Up to 75% travel.

Responsibilities

Provide executive oversight and leadership for an assigned group of hotels and resorts, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes.
Partner closely with General Managers to elevate leadership capability, operational rigor, and service execution.
Define, refine, and operationalize distinct brand identities and asset positioning for each hotel, consistently delivering measurably positive experiences by guests.
Guide development of guest experiences, programming, and service rituals that differentiate each unique property.
Oversee and align strategies across direct sales, revenue management, marketing, distribution, and e-commerce to maximize total revenue, rate integrity, and market share.
Drive disciplined cost management while protecting the guest and associate experience.
Collaborate closely with Finance to ensure strong controls, capital stewardship, and sound financial governance across properties.
Lead capital planning prioritization and execution, ensuring investments support asset positioning, guest expectations, and long-term value creation.
Ensure programs are in place for asset inspection, brand compliance, and physical product protection across the portfolio.
Ensure properties attract, develop, and retain top talent, aligned with company culture and service expectations.
Coach and mentor General Managers and senior leaders using a performance-based, situational leadership approach.
Build bench strength and leadership readiness to support future growth and expansion.
Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
Leverage data and market intelligence to identify performance gaps, competitive threats, and growth opportunities.
Drive fact-based decision-making across all operational and commercial disciplines.
Travel as required to support the portfolio.