Vice President of Operations

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. • Cincinnati, OH

4h

About The Position

The Vice President of Operations is a dynamic and strategic leader responsible for driving operational excellence, building high-performing teams, and strengthening the systems, processes, and culture that enable sustainable organizational growth. This role oversees core operational functions with a strong emphasis on execution, cross-functional alignment, and continuous improvement. As the organization grows, this leader will play a critical part in shaping and ultimately overseeing enterprise-wide operations.

Requirements

• Bachelor’s degree required
• 10+ years of progressive leadership experience in operations, multi-site management, or related functional areas.
• Demonstrated success leading cross-functional teams and improving organizational systems at scale.
• Strong strategic thinker with the ability to execute at both the tactical and enterprise level.
• Exceptional leadership, communication, and collaboration skills.
• Deep understanding of operations management, process improvement, and performance measurement.
• Ability to thrive in a fast-paced, evolving environment with complex stakeholder needs.
• Curiosity, high learning agility, and readiness to assume broader responsibilities over time.

Nice To Haves

• Master’s degree in Business, Operations, or related field preferred.
• Experience in or exposure to retail operations is strongly preferred.

Responsibilities

• Lead day-to-day operations with a focus on efficiency, quality, service delivery, and operational consistency across all units including all aspects of post-retail operations, Industrial Services, and transportation.
• Build and scale operational systems, processes, and standard operating procedures (SOPs) to support current needs and future expansion.
• Monitor and analyze operational performance metrics, identifying trends, opportunities, and root causes to drive data-informed decisions.
• Partner with Retail, HR, Finance, and other departments to ensure alignment and strong cross-functional execution.
• Contribute to strategic and long-range organizational planning as a member of the senior leadership team.
• Translate strategic objectives into operational plans, ensuring clear goals, accountability, and follow-through across the organization.
• Lead initiatives that strengthen operational infrastructure, preparing the organization for scale.
• Identify innovation opportunities, emerging trends, and operational risks—and proactively address them.
• Lead, mentor, and develop a high-caliber operations team, strengthening leadership capability at every level.
• Champion a culture of collaboration, accountability, and continuous improvement.
• Build leadership bench strength within operations and retail functions, preparing the organization for seamless succession planning.
• Model the organization’s culture fundamentals in all interactions.
• Lead organization-wide operational improvement projects using Lean, Six Sigma, Kaizen or similar methodologies.
• Champion operational excellence through simplification, modernization, and adoption of best practices.
• Guide teams through organizational and system changes with clarity, empathy, and focus.
• Develop and manage budgets for operational functions, ensuring responsible use of resources.
• Drive cost-effectiveness, operational efficiency, and value-driven decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager