Vice President of Guest Experience & Partnerships on the Lounge team

JPMorgan Chase & Co. • New York, NY

10d • $123,500 - $195,000

About The Position

As Vice President of Guest Experience & Partnerships on the Lounge team, you will define and deliver the guest experience across food and beverage, wellness, and special activations for open lounges and future pipeline lounges. You will combine creative vision and trend awareness with a practical understanding of operations to help shape experiences unique to each location.

Requirements

• 8+ years in hospitality guest experience.
• Bachelor’s degree required.

Nice To Haves

• Strong understanding of guest experience, partnerships, and end-to-end project management.
• Outstanding relationship management skills and ability to work within a highly matrixed structure.
• Critical thinking, influence, and problem-solving abilities.
• Excellent communication skills.
• Proactive, action-oriented, and results-driven approach, with the ability to prioritize and manage multiple complex initiatives at the same time.
• Effectiveness in a fast-paced, deadline-oriented environment.
• Knowledge of dining programming and airport lounges.

Responsibilities

• Lead guest experience concept development across food and beverage, wellness, and experiential programming, aligned with the brand and premium positioning.
• Work with external operators to deliver the guest experience vision in a complex airport environment, driving implementation, overseeing day-to-day customer feedback metrics and performance, and serving as a point of contact for guest experience.
• Own the full lifecycle of lounge food and beverage and wellness partner relationships, including sourcing, signing, onboarding, and contract fulfillment.
• Manage wellness and partnership budgets and invoicing to deliver strong value for guests while maintaining financial discipline.
• Partner with Operations, Real Estate, and Design on programming briefs or RFPs for new lounges or refurbishments, identifying opportunities for unique experiences.
• Work cross-functionally with internal stakeholders to deepen relationships with the firm while delivering value to Card Members.

Benefits

• Competitive total rewards package, including a role-, experience-, skill set-, and location-based base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior