Vice President of Field Operations

Appalachia Service Project • Johnson City, TN

12h

About The Position

The Vice President of Field Operations oversees the regional implementation of Appalachia Service Project’s housing programs across its five-state service area, ensuring the quality, safety, and effectiveness of construction-related ministries. The role covers construction quality control, volunteer hosting, and spiritual programming, and directly supervises Regional Directors of Service Hubs and the Construction Coordinator. The VP works closely with Peak Mobilization, Disaster Recovery & Resilience, Spiritual Programs, and Volunteer Management teams to support consistent service for homeowners, volunteers, and community partners. The position reports to the Chief Programs Officer.

The VP leads program operations for volunteer-led and subcontracted home repair, new construction, and disaster recovery, maintaining quality, schedules, budgets, safety, and grant compliance. The role also develops regional program parameters, oversees case management and records, cultivates partnerships, supports fundraising and grant writing, and represents ASP in communities and at public events. Staff coaching, program evaluation, procedure documentation, and keeping current with relevant practices are also part of the position.

ASP is a Christian ministry and nonprofit organization that provides home repair and replacement to low-income households in Central Appalachia through the efforts of volunteers. Employees are expected to demonstrate a personal commitment to Christian faith and service and to approach others with Christian love, while ASP does not require adherence to a specific denominational theology. ASP is an equal opportunity employer committed to diversity and inclusion.

Requirements

• Volunteer construction, home repair, or disaster recovery experience.
• Desire to work in a Christian environment.
• Experience with a high-production model of service or program deployment.
• 10+ years of successful supervisory experience.
• Successful management of multi-million-dollar budgets.
• Experience with Microsoft Office, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Valid driver’s license and a motor vehicle record acceptable to ASP’s insurer.
• Satisfactory results on a thorough background check are required as a condition of employment.
• Personal commitment to Christian faith and service to others; ASP does not require membership in or profession of a specific denominational theology.
• Occasional overnight travel is expected; the role may require occasional weekend or holiday work.

Nice To Haves

• Education or equivalent experience in a related field, such as Business Administration, Construction Management, or Program Management.
• Experience with ASP or a similar mission-focused organization.
• Construction licensure or field experience.
• Experience living or working in rural or Appalachian contexts.
• Grant compliance experience.

Responsibilities

• Maintain overall responsibility for achieving program goals across housing operations, including volunteer-led and subcontracted home repair, new construction, and disaster recovery.
• Ensure work meets quality standards, stays on schedule and within budget, and fulfills grant and compliance requirements.
• Provide program leadership to regional housing hubs and develop program parameters based on community needs.
• Maintain systems that support quality performance, mitigate risk, and maximize safety; analyze feedback from volunteers, homeowners, and staff to inform program adjustments.
• Represent ASP field programs at fraternal organization meetings, community gatherings, conferences, and public events as needed.
• Coordinate with Seasonal Mobilization, Disaster Recovery & Resilience, Spiritual Programs, and Volunteer Management teams to support service delivery, volunteer experience, and cross-departmental communication.
• Ensure construction work meets quality standards and complies with building codes; oversee safety protocols, risk mitigation, and construction practices.
• Oversee strategic case management processes and ensure respectful, accurate communication with prospective and current clients.
• Ensure collection and maintenance of required paperwork, pictures, and records for cases and projects.
• Build partnerships with volunteers, funders, contractors, and community supporters, and lead strategic community development initiatives in program areas.
• Ensure activities are fully resourced and within budget; assist in preparing the annual field operations budget and ensure accurate financial accounting and reporting.
• Assist with program-specific fundraising and grant writing as needed.
• Ensure funding-source performance expectations and reporting are met, and oversee grant compliance and deliverables for field programs.
• Maintain an effective staff structure, delegate tasks, and provide regular constructive and positive coaching and feedback.
• Foster open communication among staff.
• Maintain documentation for families, homes, projects, and grants, and keep program procedure manuals up to date.
• Seek relevant training opportunities and prepare for and participate in ongoing evaluation processes.
• Stay current on trends and best practices in volunteer management, disaster recovery, home repair, construction management, and faith-based service.
• Perform other duties assigned by the supervisor and tasks that contribute to ASP’s smooth operation.

Benefits

• Comprehensive medical, dental, and vision insurance offered for employee and family.
• Life insurance.
• Retirement plan.
• Medical spending plan and other typical benefits.
• Generous holiday, vacation, personal, and sick time away based on ASP policy in effect at time of employment.
• Phone and laptop provided for work use.
• ASP vehicle available for frequent local and regional business travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed