Vice President of Event Operations

Las Vegas Convention and Visitors Authority•Las Vegas, NV

About The Position

The Vice President of Event Operations provides strategic leadership for seamless, world-class events and guest experiences across the Las Vegas Convention Center campus. The role leads the teams responsible for facility readiness, event setup, guest experience, and campus traffic flow, ensuring consistent, high-quality execution for clients, attendees, and the community. Through long- and short-range planning, the Vice President directs event operations functions, programs, standards, and technology in alignment with the Authority’s mission. The position has direct oversight of Facility Services, Convention Services, Guest Experience, and Traffic, and is accountable for coordinated, campus-wide event operations performance. The Vice President develops and executes event operations strategy, leads department heads, and establishes goals, service standards, performance measures, staffing plans, and budgets. The position oversees facility readiness, event setup and changeovers, cleanliness, event support, convention services, guest experience programs, traffic and parking operations, and operational resources. It also builds partnerships with clients, show organizers, exhibitors, contractors, public agencies, and internal teams to deliver unified events and reinforce LVCVA’s reputation for operational excellence.

Requirements

12 or more years of experience in event operations, including 5 or more years in significant leadership roles in complex event, facility, or venue operations within a large, high-profile, or mission-critical environment.
Demonstrated success leading multiple operational departments, including staffing, scheduling, budgeting, performance management, and operational program execution.
Advanced expertise in event operations, facility management, guest services, and traffic or campus flow planning.
Experience using technology, performance metrics, and financial oversight to improve operational effectiveness and results.
Strong integrity, judgment, executive presence, and ability to build trust with internal teams and external partners.
Client- and guest-focused, with an understanding of how facilities, event services, guest experience, and traffic operations shape the overall customer experience.
Advanced ability to communicate strategic messages clearly and effectively across a range of formats and audiences.
Familiarity and comfort with AI tools and emerging technology, including identifying practical applications for event operations efficiency, decision-making, and guest service.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to work evenings, weekends, and holidays as event schedules require.
Expected to demonstrate “Do the Right Thing”, “Vegas for All”, and “Be Extraordinary” by acting with integrity, fostering an inclusive and welcoming environment, and delivering exceptional service.

Nice To Haves

Bachelor’s degree in business management, hospitality, facilities management, or a related field preferred.
Additional equivalent leadership experience in a large, complex venue or convention environment may be considered.

Responsibilities

Develop and execute an event operations strategy aligned with LVCVA’s mission, client commitments, and campus priorities.
Recruit, develop, and lead teams across Facility Services, Convention Services, Guest Experience, and Traffic, fostering accountability, professionalism, service, and continuous improvement.
Set department goals, service standards, performance measures, staffing plans, and budgets that support consistent, cost-effective event delivery.
Oversee facility readiness, setup, changeovers, cleanliness, and event support to ensure safe, timely, high-quality execution across the campus.
Direct convention services operations, including event-planning coordination, floor management, exhibitor and show services, and day-of-event issue resolution.
Establish and enforce event policies and operating procedures that support consistent execution.
Oversee operational resources, including equipment, technology, contractors, and capital needs, to improve reliability, efficiency, and event readiness.
Lead guest experience programs, service standards, wayfinding, and digital touchpoints to provide a welcoming and seamless attendee journey.
Oversee traffic operations, parking, campus circulation, and event ingress and egress; coordinate with Security, public safety, and municipal partners on traffic control, road closures, and large-scale event planning.
Use guest feedback, operational data, signage, technology, and field observations to improve service, throughput, and the overall event experience.
Partner with clients, show organizers, exhibitors, contractors, public agencies, and internal teams—including Security, Engineering, Food Service, and Sales—to deliver unified, world-class events.
Represent LVCVA in external and internal partnerships and reinforce its reputation for operational excellence.