Vice President of Customer Acquisition Technology
About The Position
Digital Customer Acquisition is a core strategic focus for American Express and a critical driver of long-term, sustainable growth. American Express is transforming how customers discover, apply for, and onboard to its products by building intelligent, scalable, and secure digital platforms that deliver exceptional experiences while maintaining the highest standards of trust, reliability, and compliance. The Vice President of Customer Acquisition Technology will define and lead the global technology strategy for all customer acquisition platforms, spanning card and non-card products, including credit and charge cards, personal loans, savings, and checking products. This role owns the end-to-end acquisition technology ecosystem across Consumer, Small Business, and Corporate segments, ensuring platforms are modern, resilient, and extensible across geographies. As such, we are targeting candidates who have specific experience in card approvals/authorizations, card-based applications or banking operations. As a senior technology executive, this leader will drive enterprise-wide modernization through cloud-native architectures, agentic AI systems, and large language models (LLMs) to enable adaptive, personalized, and data-driven acquisition journeys. The role partners closely with executive leadership across Product, Marketing, Risk, Analytics, Finance, and Operations to align technology investments with growth objectives, regulatory requirements, and long-term platform sustainability.
Requirements
- Specific experience in card approvals/authorizations, card-based applications or banking operations.
- Senior technology executive experience.
Responsibilities
- Define and lead the global technology strategy for all customer acquisition platforms.
- Own the end-to-end acquisition technology ecosystem across Consumer, Small Business, and Corporate segments.
- Ensure platforms are modern, resilient, and extensible across geographies.
- Drive enterprise-wide modernization through cloud-native architectures, agentic AI systems, and large language models (LLMs).
- Partner closely with executive leadership across Product, Marketing, Risk, Analytics, Finance, and Operations to align technology investments with growth objectives, regulatory requirements, and long-term platform sustainability.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
